3 Key Areas That CIO's Focus On


2. IT more aware of customers:

Another factor that CIO’s stress is on the importance of customers to IT development. IT has got its gradual change. From being a back end process, IT has changed its point of view by knowing more and exactly what is going on with the customers.

Donagh Healy, CIO at Vodafone Ireland says "We've introduced new equations aimed at being more proactive and joined-up, such as net promoter scores where everyone has goals and the key is putting the customer at the heart of everything we do. So what we've been doing has been about bringing the technology staff who sat traditionally in the back office closer to the customer in the office or the street. We set innovation challenges for the team and by doing that we bring proactive solutions into the business."