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24/7 Customer slashes 450 staff
By siliconindia
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Friday, 18 July 2008, 17:11 IST
New Delhi: The 'slowdown' monster still hunts the BPO companies. Now 24/7 Customer turns the victim.
As one of the clients announced a phased ramp down of their offshore call centre partnership in India, 24/7 Customer, one of the major BPO firms in India is looking to relocate its employees or asked to look at alternative jobs.
About 450 employees based in Gurgaon are expected to affect this move of the company. The company is assisting them to find other employment opportunities outside 24/7 through collaboration with other companies. Already 70 percent of the employees have taken up alternative options. However, the company claims that in May, it would ramp up its global workforce to 10,000 from 7,500 with major hiring in India, Manila and Guatemala.
Prdeep Narayan, President, New Services & Global Chief Infrastructure/Risk Officer, 24/7 Customer said, "We have taken specific steps to support all employees servicing this client and have provided these employees with the option of pursuing their careers in other centres of 24/7."
According to Sam Chopra, President, Business Process Industry Association of India (BPIAI), many companies are internalizing and are getting risk averse and do not wish to expand, thus impacting operations here. Industry analysts fins that the companies which were earlier comfortable maintaining certain percentage employees on bench for instant ramp-up, now with slowdown headwinds affecting key markets, that may no longer be the case.
The California-based call center operator has centres in Gurgaon, Bangalore, Chennai and Hyderabad in India.
