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Google apologizes for inconvenience
By siliconindia
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Thursday, 14 August 2008, 21:42 IST
Bangalore: Google recently issued an apology to Gmail users who experienced outages on the free e-mail application of Google service. The problem with g-mail account occurred on Monday hampering users from the U.S., India and Canada without access to e-mail for several hours.
In the same context, Google issued an apology letter on the official Gmail blog attributing the problem to issues with loading contacts in the Webmail service. "The issue was caused by a temporary outage in our contacts system that was preventing Gmail from loading properly," said Gmail product manager Todd Jackson in the blog.
According to Google, The Gmail team was paying attention to the uproar on Twitter. As the outage affected the Google application customers, numbers of e-mails and phone-calls were received by the team. The apology says that Google understands why users are angry. "We heard loud and clear today how much people care about their Gmail accounts. We followed all the e-mails to our support team and user group, we fielded phone calls from Google Apps customers and friends, and we saw the many Twitter posts. We never take for granted the commitment we've made to running an e-mail service that you can count on," according to the Gmail blog.
Google now confirmed that they tracked the source of the problem and fixed it. "Many of you had trouble accessing Gmail for a couple of hours this afternoon, and we're really sorry," said the post. "We don't usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted." Google is conducting a full review of what went wrong and updating their internal systems and procedures.
