• Top 10 BPO Companies - 2020

    Facilitating efficiency, cost-reduction, enhancement of core functions, and more, the BPO industry is continually evolving to make its services more attuned to the present as well as the future needs of businesses. To that end, BPO companies are now leveraging emerging technologies such as cloud computing, automation, social media, and more to accelerate growth for its clients. On that front, the omnichannel experience is one of the newest trends in the block. With quality customer experience becoming a standard, many BPO service providers are focusing on an omnichannel approach. Additionally, robotic process automation (RPA) is also becoming a common aspect of the BPO industry. The purpose of automation goes beyond just reducing costs; bots speed up the processing time drastically while delivering high-quality, consistent data with greater accuracy. Additionally, one of the biggest fears about outsourcing has been around cybersecurity. For any organization, one of the primary concerns while outsourcing data processing services is the fear of data theft and the negative impact on their business. To remediate such concerns, outsourcing companies are also paying greater attention to data security measures and protocols. Besides, social media has now emerged as a game-changer. For BPO service providers, this shift offers a huge opportunity to invest in the tools and capabilities to offer a wide range of social media management services. At this juncture, many cutting-edge BPO companies are entering the domain with advanced and integrated offerings. To help the companies strengthen their operational capabilities and simultaneously enable growth in the sector, SiliconIndia has compiled a list of the top BPO companies. The list comprises prominent organizations in the industry that address issues pertinent to the outsourcing sector by implementing current trends. Besides, the magazine also includes insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs. We present to you SiliconIndia’s, “Top 10 BPO Companies – 2020.”
Company Logo Company Name Company Management Company Description
Mantec International LLC Ishwinder S. Brara, President Mantec today has emerged as a trusted call center, software, and backend service provider across the globe
Allsec Technologies Kartik Shrivastav, Manager A global leader in outsourcing solutions offering future-ready, resilient business transformation services to industry heavy-weights
Beyond Outsourcing Suraj Sri, CFO Beyond Outsourcing has been leading initiatives for businesses and individuals by mobilizing sectors of their administrative and labor departments. Outsourcing allows business owners to focus more time and energy into generating income and growing their business
I2c World Surekha Nath, MD Specializes in data management, list building, customer service, lead generation and sales support within the Financial Services, Utilities, Healthcare, and Direct Marketing industries
Max BPO Praveen Kumar Pandey, Managing Director A global outsourcing service provider to startups, mid-size, and fortune 500 companies. As a trusted BPO in India, we are providing our result-oriented services to business of any size, any industry, and any geographical region. We automate the work process reducing the cost and controlling risk and increasing your business revenue. Founded in 1997, MAX BPO has served clients across 4 continents and 30+ countries under 8 domains and more than 50 subdomains. We have a team of experienced professionals and a skilled workforce that helps companies operate efficiently, achieve their business goals, and increase profitability.
OKS Group Solutions Vinit Khanna, Founder Founded in 1985, OKS Group provides customized BPO and LPO services to some of the world's largest and most demanding companies. We help customers build sustainable business models through outsourcing solutions that enhance competitiveness, profitability, and growth. Our consultative approach relies on technology-enabled process re-engineering, highly skilled resources, and an unwavering commitment to client service. Our consultants, attorneys, project managers, technologists and specialized staff support our clients’ growth with exceptional talent, dedication, and especially – teamwork.
Rely Services Neil Khot, CEO Rely Services is a global leader in Business Process Outsourcing (BPO) solutions and services. We support domestic and international companies by providing resources and solutions for data entry, data management, data conversion, data mining and analytics, document digitization, document indexing, OCR services, and database management. In operations since 1997 and headquartered in Illinois, Rely Services has a local presence in 13 US states and international locations in Australia, Dubai, and India. As a leading BPO provider, we deliver innovation and operational services spanning diverse industries to include healthcare (HIPPA compliant), mortgage, hospitality, logistics, insurance, manufacturing, accounting, banking, and finance.
SkillSource Dhwani J, Manager SkillSource is a California headquartered business & knowledge outsourcing firm. We deliver innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and domain experts for each account, SkillSource is able to provide a multichannel approach, via voice, live chat, e-mail and social media engagement. Since 2001, SkillSource has helped businesses worldwide affordably and efficiently manage their front and back office needs with customized solutions to fit every challenge and any budget
VentureForce Global Divij Shah, President The company provides comprehensive accounting, reporting, and payroll services
WNS (Holdings) Limited (NYSE: WNS) Keshav Murugesh, CEO WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company.We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 43,000+ employees