Gobinda Sharma
Current
Senior Hardware support Executiv
Education
MCA
Industry
IT-Hardware and Networking
About Gobinda Sharma
This is Gobinda Sharma. I was born and raised at Digboi, District Tinsukia, Assam. I have done my schooling from Digboi. I have done bachelors in Computer Application. I worked with HCL TECHNOLOGIES LTD, Noida. Currently i am looking for a job in IT industries anywhere in India and abroad as well.
Gobinda Sharma ’s experience
Customer Support Engnr/ Technician
at
HCL Technologies
, Noida, INDIA
February 2006 – September 2009
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Installation, Configuration and troubleshooting of printers on
various platforms (Windows, Linux and Sun Solaris). Good
troubleshooting knowledge of printers. Taking care of
customer’s and client’s emails on daily basis. Handling MIS
work (Generating daily reports, monthly reports, CSAT
Data). Interacting with the client and service
providers. Monitoring and updating ticket Id, incident for SLA
based customers.
various platforms (Windows, Linux and Sun Solaris). Good
troubleshooting knowledge of printers. Taking care of
customer’s and client’s emails on daily basis. Handling MIS
work (Generating daily reports, monthly reports, CSAT
Data). Interacting with the client and service
providers. Monitoring and updating ticket Id, incident for SLA
based customers.
Gobinda Sharma ’s education
MCA,
Step By Step [September,2007]
, Delhi, INDIA
BCA,
Academy of information and Technology [July,2004] , Delhi, INDIA
XII [Science],
AOD Higher Secondary School [July,2000] , INDIA
X [INDIA],
AOD Higher Secondary School [July,1998] , Digboi
Gobinda Sharma ’s additional information
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