Professional (e.g. Engg., IT Developer, Marketing Executive etc.)
at
Brigade Corporation India Pvt Ltd
, Hyderabad, INDIA
November 2004 – April 2009
Industry: IT-Hardware and Networking
Functional area: IT Software- Network Administration / Security
Online Technical Support for HP Pavilion Notebooks & COMPAQ
Presario Notebooks.
Responsible to provide Technical Support
for HP Pavilion Notebooks & COMPAQ Presario Notebooks Web
Based.
Handling Hardware, software and Network
troubleshooting for HP Pavilion Notebooks & COMPAQ Presario
Notebooks.
Meeting the targets of Productivity, Customer
satisfaction, and Quality scores.
Analyze the Dissatisfied
Customer Surveys and give feedback.
Assisting the fellow
team members as and when required.
Expertise in handling
Wireless issues.
Member of HP Revenue generation team.
Professional (e.g. Engg., IT Developer, Marketing Executive etc.) at Brigade Corporation India Pvt Ltd
, Hyderabad, INDIA
November 2004 – April 2009