Collections Mgr
at
Barclays Bank
, Dubai, UAE
March 2009 – Currently Working
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
-Reengineering of Processes of Collections
-Capacity Planning
for Collection (All Products).
-Implementation of new strategies
in collections based on the current market
conditions.
-Implementation of New Cash Handling Process.
-Cost
Analysis of calls made in collection department.
- Realigning
of Settlement Process and its implementation.
- Implementation
of New Delegation Matrix for Collections.
- Best time of call
review and analysis
- Urgent Communication process and its
implem
Regional Mgr at Barclays Bank , Dubai, UAE
July 2007 – February 2009
-Looking after credit card business for the Dubai/Sharjah region
for the bank.
-Demonstrating abilities as Sales Trainer for the
new sales team members in the organization.
-Leading operations
and managing a team of 173 Sales Executive and 5 bank
staff.
Accountable for handling the sales budgeting, sales
target achievement, market development, market trend analysis,
competition analysis, customer data base, channel data base
management for the region.
- Playing a key role in marketing co
Sales/ BD Mgr at Citibank , Dubai, UAE
June 2005 – May 2007
-Spearheading a team of 15 members.
-Playing a key role in
handling Personal loans, Business Loans and Credit Cards in the
Sharjah Market & was consistently contributing up to 200 units.
Sales Exec./ Officer at Arcadia Marketing - DSA of Citibank , Dubai, UAE
March 2003 – May 2005
Sales of Cards & Loans