PMO Executive
at
Larsen & Toubro Infotech Ltd.
, Pune, INDIA
March 2008 – November 2010
Industry: IT-Software/Software Services
Functional area: IT Softwar - PMO
• Account Management Support
o Resource
Management
Resource allocations / De
allocations.
Managing resource requirement.
Resource
Tracking.
Maintaining buffer percentage and overall
utilization of resources.
o Revenue
Tracking
Invoicing
Created Invoice Process for
Calculating Interest
Preparing Outstanding Revenue Sheet &
Updating it
Account wise Tracking and Updating for
Payment
Revenue Leakage and Overtime Revenue
Tracking
Monthly consolidation if reports.
Pr
PMO Executive at Sai Softek Services Pvt Ltd , Pune, INDIA
April 2010 – July 2010
Industry: IT-Software/Software Services
Functional area: IT Software - Other
• Account Management Support
o Resource
Management
Managing resource requirement.
Resource
Tracking.
Maintaining buffer percentage and overall
utilization of resources.
o Revenue
Tracking
Invoicing
Created Invoice Process for
Calculating Interest
Preparing Outstanding Revenue Sheet &
Updating it
Account wise Tracking and Updating for
Payment
Revenue Leakage and Overtime Revenue
Tracking
Monthly consolidation of reports.
Preparing
Forecasting sheets for the Accounts.( Budgeted Revenue)
PPT
presentations for Feedback data
o CRM Updates
Opportunity
Creation
Lead Creation
Tracking Opportunities and
Leads
o Other Support Activities
Hardware Inventory
management through various support and
infrastructure.
Co-ordination for Client Visits and
preparing presentations for Client Visit
Preparing various
Reports for Onsite team
Process Flow Analyst at Needs BPO , Pune, INDIA
October 2007 – March 2008
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Handling Manpower and staffing for schedule
adherence.
• Updating and maintaining leave application of all
the agents.
• Preparing Absenteeism report on daily
bases.
• Preparing Salary Statement on monthly bases of all
the agents.
• Creating and Deletion of ID’s of all the
agents on the floor.
• Downloading leads & Preparing Revenue
Reports for UK and US.
• Import and Export data in MS SQL 7.0
Server.
• Preparing Tracker report on daily
bases.
• Tracking Login hours and Average handle time of
Teams.
• Publishing Team Stack ranking depending on the
performance of the team.
• Monthly Consolidation of
Reports.
• Closure of Service Request raised by customer on
daily basis
MIS Executive at IT Intellect Ltd , Pune, INDIA
July 2006 – October 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Handling Manpower and staffing for schedule
adherence.
• Updating and maintaining leave application of all
the agents.
• Preparing Absenteeism report on daily
bases.
• Preparing Salary Statement on monthly bases of all
the agents.
• Creating and Deletion of ID’s of all the
agents on the floor.
• Downloading leads.
• Import and
Export data in MS SQL 7.0 Server and in Dialer.
• Preparing
Tracker report on daily bases.
• Tracking Login hours and
Average handle time of Teams.
• Publishing Team Stack ranking
depending on the performance.
• Daily Reports for Clusters of
Prepaid Service.
• Monthly Consolidation of
Reports.
• Closure of Service Request raised by customer on
daily basis.
Counsellor at JP Computer Services , Jalgaon, INDIA
June 2004 – July 2006
Industry: Education/Teaching/Training
Functional area: Teaching / Education
• Handling Manpower and staffing for schedule
adherence.
• Daily Reports for Services by Service
Associates.
• Preparing Monthly Services Done By
Associates.
• Solution of Service Request raised by the
Clients on daily basis.
• Handling all the networking problems
in the institutes and Clients take care of.
• Conducting all
the test of students on weekly basis.
• Co- ordination with
the clients for the immediate service.
• Co- ordination with
the Associates for their duties and shifts.
• Co- ordination
with the proprietor for the requirements of goods like computers
accessories.