Rama V Sarma
Current
Sr Project Engineer Wipro Techno
Education
BCA BCA
Industry
IT-Software/Software Services
About Rama V Sarma
I work for Wipro TEchnologies as a Sr. Project Engineer and belong to the Project Stream and handle ITIL V3 Process IMplementation and handlng various teams on ITIL with various clients / projects, also have interest and knowledge in Business Continuity Planning / Disaster Recovery Planning and PMP.
Rama V Sarma ’s experience
Senior Project Engineer
at
Wipro Technology Services
, Chennai, INDIA
September 2007 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT- Hardware / Telecom / Technical Staff / Support
ITIL V3 certified.
Participate in the Daily Critical
Issue Log Call identifying potential recurrent incidents, IT
owner group, customer impact, change record (if applicable), and
confirming dates/times. Daily reconciliation of Severity 1
trouble tickets between ticketing tools (EMS, CID, NAIT portal,
Infoman). Participate in the Daily and Weekly Critical Issue
Document call identifying root causes, actions, customer impact,
date/time resolution, date/time permanent solution, date/time
cleanups, IT owner group, others potential recurrences across
Cards and/or previous incidents, etc. Produce daily, weekly
and monthly reports accordingly. Maintain MIS database able
to produce on-demand charts/reports facilitating Senior Mgrs
views. Maintain Monthly MIS metrics. Support periodic
PCM & User Guide updates.
Issue Log Call identifying potential recurrent incidents, IT
owner group, customer impact, change record (if applicable), and
confirming dates/times. Daily reconciliation of Severity 1
trouble tickets between ticketing tools (EMS, CID, NAIT portal,
Infoman). Participate in the Daily and Weekly Critical Issue
Document call identifying root causes, actions, customer impact,
date/time resolution, date/time permanent solution, date/time
cleanups, IT owner group, others potential recurrences across
Cards and/or previous incidents, etc. Produce daily, weekly
and monthly reports accordingly. Maintain MIS database able
to produce on-demand charts/reports facilitating Senior Mgrs
views. Maintain Monthly MIS metrics. Support periodic
PCM & User Guide updates.
Rama V Sarma ’s education
BCA [BCA],
SKBR COLLEGE [March,2002]
, AMALAPURAM, INDIA
Rama V Sarma ’s additional information
Interests:
Biking, Cycling, Driving my Car, Training and giving advice to all and try helping out people to the best of my abilities, getting to know more about bikes and cars and may be one day want to assemble my own bike.
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