Rajendra Gopalbhai Parekh
Current
unemployed
Education
B.Com
Industry
Telcom/ISP
About Rajendra Gopalbhai Parekh
I have total experience of customer service with telecom companies of 7+ years and currently looking for a job.
Rajendra Gopalbhai Parekh ’s experience
Team Leader -(NonTechnical)
at
BHARTI AIRTEL LIMITED
, JUNAGADH, INDIA
April 2005 – November 2008
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
- Responsible for all the Service Parameters for the
zone - Responsible for CRA, CSMM, ICE and IMRB Audit Scores for
the Zone - Achieving set sales Target for Arc’s. - Handling
Eight Franchisees of the Territory - Channel Claims / Earnings /
Supervision and advices related - Reported by Twelve customer
care executives, three collection and two retention fos - Sole
responsible for Zonal Customer Retention (Voluntary and
Involuntary) - Pro active 0-30 collection buckets handled to
control churn
zone - Responsible for CRA, CSMM, ICE and IMRB Audit Scores for
the Zone - Achieving set sales Target for Arc’s. - Handling
Eight Franchisees of the Territory - Channel Claims / Earnings /
Supervision and advices related - Reported by Twelve customer
care executives, three collection and two retention fos - Sole
responsible for Zonal Customer Retention (Voluntary and
Involuntary) - Pro active 0-30 collection buckets handled to
control churn
Team Leader -(NonTechnical) at IDEA CELLULAR LIMITED , JUNAGADH, INDIA
June 2001 – March 2005
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
- Achieving set sales Target for CCC.
- Reporting to the Head
Office daily, weekly and monthly. - Reported by two
executives - Co-ordinating with Prepaid Distributors and Post
paid Dealers - Allotment of stocks to the
Distributors - Installation of Post Paid Customers in billing
system - Maintenance of Finance & Petty Cash - Bank
Reconciliation - Providing attention on Walk in Customers &
Inquires. - Solving the problems of existing Customers.
Office daily, weekly and monthly. - Reported by two
executives - Co-ordinating with Prepaid Distributors and Post
paid Dealers - Allotment of stocks to the
Distributors - Installation of Post Paid Customers in billing
system - Maintenance of Finance & Petty Cash - Bank
Reconciliation - Providing attention on Walk in Customers &
Inquires. - Solving the problems of existing Customers.
Rajendra Gopalbhai Parekh ’s education
B.Com,
Saurashtra University, Rajkot, Gujarat [April,2000]
, JUNAGADH, INDIA
Rajendra Gopalbhai Parekh ’s additional information
Awards and achievements:
1: Completed Yellow Belt Project for Churn control
2: Completed Green Belt Project for Improving Service Scores
3: Topped in A.C.Neilson Audit Scores in whole Gujarat in the month of Sep & Oct ’06
4: Being awarded as a “STAR PERFORMER” for churn control in Q3
5: Being awarded as a “STAR PERFORMER
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