Raj Aarav
Current
MANAGER IN A BUDGET HOTEL
Education
B.Com COMMERCE
Industry
Hotels/Restaurants/Airlines/Travel
Blog
Raj Aarav ’s Blogs
The Corporate language!! "We will do it" means" You will do it""You have done a great job" means...more >>
About Raj Aarav
HI, MYSELF RAJ , A GRADUATE(B.COM) FROM DELHI UNIVERSITY, WORKING AS A FRONT OFFICE MANAGER IN A 4 STAR HOTEL IN NEW DELHI.
Raj Aarav ’s experience
Front Office/ Guest Relations Exec./ Mgr
at
Hotel PS9
, Delhi, INDIA
August 2009 – November 2009
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: Hotels / Restaurants
To ensure the smooth and efficient operation of the Front Office
department and Co-ordinate with various other departments in
order to ensure personalized, prompt and flawless service to all
guests. Manages the operation of the front office and related
areas during assigned shifts. Creates 100% guest satisfaction
by providing Yes I Can! Genuine hospitality and by exceeding
guests expectations. Assists in all administrative and
statistical analysis of department operations. Greets all
arriving VIP’s, is visible and in contact with guests in a
public relations capacity. Logs any points of concern and
promptly resolves/actions requests of guest as a “First
Effort” priority. Follow up call(s) are to be made to ensure
the guests expectations are met and exceeded. Provides
employees with the information needed to perform their job
effectively. Provides guests with assistance at the front desk
during the check-in and check-out processes and throughout their
stay. And Maintain timely and accurate house counts. Maximize
revenue and cash flow by promoting hotel services and adhering to
credit and inventory control processes. Participates in the
development and implementation of strategies Front Office and
Concierge that support achievement of the hotel’s goals..
department and Co-ordinate with various other departments in
order to ensure personalized, prompt and flawless service to all
guests. Manages the operation of the front office and related
areas during assigned shifts. Creates 100% guest satisfaction
by providing Yes I Can! Genuine hospitality and by exceeding
guests expectations. Assists in all administrative and
statistical analysis of department operations. Greets all
arriving VIP’s, is visible and in contact with guests in a
public relations capacity. Logs any points of concern and
promptly resolves/actions requests of guest as a “First
Effort” priority. Follow up call(s) are to be made to ensure
the guests expectations are met and exceeded. Provides
employees with the information needed to perform their job
effectively. Provides guests with assistance at the front desk
during the check-in and check-out processes and throughout their
stay. And Maintain timely and accurate house counts. Maximize
revenue and cash flow by promoting hotel services and adhering to
credit and inventory control processes. Participates in the
development and implementation of strategies Front Office and
Concierge that support achievement of the hotel’s goals..
Front Office/ Guest Relations Exec./ Mgr at HOTEL LE SEASONS , Delhi, INDIA
March 2008 – December 2008
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: Hotels / Restaurants
To ensure the smooth and efficient operation of the Front Office
department and Co-ordinate with various other departments in
order to ensure personalized, prompt and flawless service to all
guests. Manages the operation of the front office and related
areas during assigned shifts. Creates 100% guest satisfaction by
providing Yes I Can! Genuine hospitality and by exceeding guests
expectations. Assists in all administrative and statistical
analysis of department operations. Greets all arriving VIP’s,
is visible and in contact with guests in a public relations
capacity. Logs any points of concern and promptly
resolves/actions requests of guest as a “First Effort”
priority. Follow up call(s) are to be made to ensure the guests
expectations are met and exceeded. Provides employees with the
information needed to perform their job effectively. Provides
guests with assistance at the front desk during the check-in and
check-out processes and throughout their stay. And Maintain
timely and accurate house counts. Maximize revenue and cash flow
by promoting hotel services and adhering to credit and inventory
control processes. Participates in the development and
implementation of strategies Front Office and Concierge that
support achievement of the hotel’s goals...
department and Co-ordinate with various other departments in
order to ensure personalized, prompt and flawless service to all
guests. Manages the operation of the front office and related
areas during assigned shifts. Creates 100% guest satisfaction by
providing Yes I Can! Genuine hospitality and by exceeding guests
expectations. Assists in all administrative and statistical
analysis of department operations. Greets all arriving VIP’s,
is visible and in contact with guests in a public relations
capacity. Logs any points of concern and promptly
resolves/actions requests of guest as a “First Effort”
priority. Follow up call(s) are to be made to ensure the guests
expectations are met and exceeded. Provides employees with the
information needed to perform their job effectively. Provides
guests with assistance at the front desk during the check-in and
check-out processes and throughout their stay. And Maintain
timely and accurate house counts. Maximize revenue and cash flow
by promoting hotel services and adhering to credit and inventory
control processes. Participates in the development and
implementation of strategies Front Office and Concierge that
support achievement of the hotel’s goals...
Front Office/ Guest Relations Exec./ Mgr at HOTEL METRO TOWER & HOTEL CITY CENTRE , Delhi, INDIA
July 1999 – January 2008
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: Hotels / Restaurants
RESPONSIBILITY OF HANDLING CHECK IN, CHECK OUT AND CASH ETC.
ASSIGNING ROOMS FOR VIPS AND FOR ALL REGULAR GUESTS BEFORE
ARRIVAL. OVERSAW ALL FRONT OFFICE FUNCTIONS AND SUBSITUTED FOR
GENERAL MANAGERS ON DAY OFF AND WHEN NEEDED. TRAINED EMPLOYEES
IN ALL FRONT OFFICE OPERATIONS, INCLUDING CASH HANDING, CUSTOMER
SERVICE, PHONE PROCEDURES ETC
ASSIGNING ROOMS FOR VIPS AND FOR ALL REGULAR GUESTS BEFORE
ARRIVAL. OVERSAW ALL FRONT OFFICE FUNCTIONS AND SUBSITUTED FOR
GENERAL MANAGERS ON DAY OFF AND WHEN NEEDED. TRAINED EMPLOYEES
IN ALL FRONT OFFICE OPERATIONS, INCLUDING CASH HANDING, CUSTOMER
SERVICE, PHONE PROCEDURES ETC
Front Office/ Guest Relations Exec./ Mgr at HOTEL TRIPTI , Delhi, INDIA
December 1996 – April 1999
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: Hotels / Restaurants
RESPONSIBILITY OF HANDLING CHECK IN, CHECK OUT AND CASH ETC.
ASSIGNING ROOMS FOR VIPS AND FOR ALL REGULAR GUESTS BEFORE
ARRIVAL. OVERSAW ALL FRONT OFFICE FUNCTIONS AND SUBSITUTED FOR
GENERAL MANAGERS ON DAY OFF AND WHEN NEEDED. TRAINED EMPLOYEES
IN ALL FRONT OFFICE OPERATIONS, INCLUDING CASH HANDING, CUSTOMER
SERVICE, PHONE PROCEDURES ETC
ASSIGNING ROOMS FOR VIPS AND FOR ALL REGULAR GUESTS BEFORE
ARRIVAL. OVERSAW ALL FRONT OFFICE FUNCTIONS AND SUBSITUTED FOR
GENERAL MANAGERS ON DAY OFF AND WHEN NEEDED. TRAINED EMPLOYEES
IN ALL FRONT OFFICE OPERATIONS, INCLUDING CASH HANDING, CUSTOMER
SERVICE, PHONE PROCEDURES ETC
Raj Aarav ’s education
B.Com [COMMERCE],
University of Delhi, Delhi [July,1997]
, Delhi, INDIA
Raj Aarav ’s additional information
Interests:
PLAYING CHESS, LISTENING TO OLD MELODIES, WATCHING HOLLYWOOD ACTION FLICKS, ETC.
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