Shilpa Karra
Current
HR Manager at COIGN Consultants
Education
MBA Human Resources, Finance
Blog
Shilpa Karra ’s experience
Customer Service Associate
at
Kotak Mahindra Bank Limited
, Hyderabad
2008/March
• Resolving requests as per the requirements of the customers
which in turn has taught me the right way to respond to the
current needs of the industry. • Keeping the customers well
informed about the details of their agreements with the help of
the vast database maintained. • Handling Welcome and Closure
calls pertaining to customers leading to reduction of customer
complaints. • Providing assistance to the internal customers
in organizing functions. • Performed a TAT analysis on the
customer welcome process here providing suggestions which have
been implemented effectively.
which in turn has taught me the right way to respond to the
current needs of the industry. • Keeping the customers well
informed about the details of their agreements with the help of
the vast database maintained. • Handling Welcome and Closure
calls pertaining to customers leading to reduction of customer
complaints. • Providing assistance to the internal customers
in organizing functions. • Performed a TAT analysis on the
customer welcome process here providing suggestions which have
been implemented effectively.
Shilpa Karra ’s education
MBA [Human Resources, Finance],
CBIT, Osmania University [2003/December]
, Hyderabad
Shilpa Karra ’s additional information
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