R Popli
Current
Consultant
Education
MBA/PGDM Finance & Marketing
Industry
IT-Hardware and Networking
About R Popli
A dynamic professional with around 7 years of experience in Business Research , Reporting , Analysis , Project Management ,Process & Operation Management in Telecom and Communication Industry.
#Extensive experience in dealing with middle & top management people including VP&GM, Directors and Business Heads.
#Sound knowledge of business research & analysis along with the process optimization, c
#Extensive experience in dealing with middle & top management people including VP&GM, Directors and Business Heads.
#Sound knowledge of business research & analysis along with the process optimization, c
R Popli ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
ABC Systems
, Bangalore, INDIA
May 2007 – March 2009
Industry: IT-Hardware and Networking
Functional area: ITES / BPO / KPO / Customer Service / Operations
Project Management
Business/ EDP Analyst at Bharti Airtel Limited. , Gurgaon, INDIA
September 2004 – May 2007
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Development of Shifting , installation and fault-repair process
for both VOICE and DSL line. Maintaining close communication
between customer and the IT application team. Driving various
SIX – SIGMA project in the business unit of the assigned
circle/region. Operation and management of NFP ( Non Financial
Parameters ) and KPIs ( Key Performance Indicators ) of
business. Documenting Business requirements, project plans and
training plans. Data Analysis, including gathering quantitative.
for both VOICE and DSL line. Maintaining close communication
between customer and the IT application team. Driving various
SIX – SIGMA project in the business unit of the assigned
circle/region. Operation and management of NFP ( Non Financial
Parameters ) and KPIs ( Key Performance Indicators ) of
business. Documenting Business requirements, project plans and
training plans. Data Analysis, including gathering quantitative.
Process Flow Analyst at Tata TeleServices Limited , Delhi, INDIA
July 2003 – September 2004
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Development of Cash Flow Management.
Proper channelization and
management of the customer new and existing connection
cases. Monitoring the overall functioning of processes,
identifying improvement areas and implementing adequate measures
to maximize customer satisfaction level. Communicating with
customers, understanding business requirements and translating
the requirements into functional definitions. Documenting
Business requirements, project plans, test cases and training
plans.
management of the customer new and existing connection
cases. Monitoring the overall functioning of processes,
identifying improvement areas and implementing adequate measures
to maximize customer satisfaction level. Communicating with
customers, understanding business requirements and translating
the requirements into functional definitions. Documenting
Business requirements, project plans, test cases and training
plans.
R Popli ’s education
MBA/PGDM [Finance & Marketing],
Institute Of Management Technology (IMT), Ghaziabad [August,2009]
, Ghaziabad, INDIA
MBA/PGDM [International Business],
School of Management Studies, New Delhi [June,2006] , Delhi, INDIA
Advance Diploma [Software Engineering],
Aptech Computer Education [February,2003] , Delhi, INDIA
R Popli ’s additional information
Interests:
Investment,Technology,Travelling,Photography etc.
Awards and achievements:
#Cisco Certification
#Best Quality award for six-sigma project & best practice.
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