Asst. Mgr/ Mgr -(Technical)
at
RMSI Pvt. Ltd.
, Noida, INDIA
May 2005 – June 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Handling project, Vendor Management, Client interaction, Project
Costings, Project Management
Team Leader -(Technical) at Planman Consulting , Delhi, INDIA
August 2004 – April 2005
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Day to day operation, client interaction, technical training.
Operations Mgr at IServices , INDIA
January 2002 – March 2003
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
To handle and manage 250 team members.
Process Flow Analyst at Innodata Isogen , Noida, INDIA
August 1999 – August 2001
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
New projects implementation and process design.
Computer Literacy Program - Class Co-ordinator at Informatics Computer System , Delhi, INDIA
January 1997 – January 1999
Industry: Other
Functional area: Education
Monitoring of 103 computer executive who is placed in JNV's.