Praveen Nair
Current
Risk Manager
Education
PG Diploma General Management
Industry
Banking/Financial Services/Broking
About Praveen Nair
I am an experience IT professional and currently working in Banking industry managing different geographies across the globe.
I am very much interested in starting something of my own.
I am very much interested in starting something of my own.
Praveen Nair ’s experience
Operations Mgr
at
MNC Bank
, Mumbai, INDIA
October 2009 – Currently Working
Industry: Banking/Financial Services/Broking
Functional area: ITES / BPO / KPO / Customer Service / Operations
Accountable for Identity Management services globally.
To
manage team members and Vendors in offshore locations. Act as
SPOC for any requirements for the region Steering automations
in region. To identify flaws in process and take necessary
actions to rectify them. Executing Global projects and
process re-engineering. Working with DR and BCP team in the
capacity of BCM for our division. Leading the Projects that
gets transitioned to IDM hub in India. Playing active role in the
co
manage team members and Vendors in offshore locations. Act as
SPOC for any requirements for the region Steering automations
in region. To identify flaws in process and take necessary
actions to rectify them. Executing Global projects and
process re-engineering. Working with DR and BCP team in the
capacity of BCM for our division. Leading the Projects that
gets transitioned to IDM hub in India. Playing active role in the
co
Infrastructure & Technology Mgr at PCS TECHNOLOGY , Mumbai, INDIA
November 2008 – October 2009
Industry: Pharma/Biotech/Clinical Research
Functional area: ITES / BPO / KPO / Customer Service / Operations
Responsible for service delivery for projects spread across
India. To manage the quality of services proposed against the
service contract. Responsible for resource planning and
deployments of projects based on client requirement. Working
closely with customers to ensure the project meets business
needs. Transitioning of Projects. Maintain the budget of
projects To evaluate processes in project and streamline them
based on ITIL standards
India. To manage the quality of services proposed against the
service contract. Responsible for resource planning and
deployments of projects based on client requirement. Working
closely with customers to ensure the project meets business
needs. Transitioning of Projects. Maintain the budget of
projects To evaluate processes in project and streamline them
based on ITIL standards
Infrastructure & Technology Mgr at HCL Comnet Ltd
, Mumbai, INDIA
November 2005 – October 2008
Industry: Banking/Financial Services/Broking
Functional area: ITES / BPO / KPO / Customer Service / Operations
Accountable for user migration team in Identity Management
services across Asia PAC region. To evaluate team members
performance periodically. To identify training needs & ensure
that trainings for team members are carried out to meet the
quality service requirements of the customer. To ensure that
service norms committed to customer are met within SLA. To
generate Weekly & Monthly SLA reports. To ensure process
documents for all processes are updated. Act as Single point of
contact for teams sp
services across Asia PAC region. To evaluate team members
performance periodically. To identify training needs & ensure
that trainings for team members are carried out to meet the
quality service requirements of the customer. To ensure that
service norms committed to customer are met within SLA. To
generate Weekly & Monthly SLA reports. To ensure process
documents for all processes are updated. Act as Single point of
contact for teams sp
Praveen Nair ’s education
PG Diploma [General Management],
Narsee Monjee Institute of Management Mumbai NMIMS [May,2008]
, Mumbai, INDIA
B.Sc [Computer Science],
Aurora PG College, Hyderabad. [May,2002] , Hyderabad, INDIA
Praveen Nair ’s additional information
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