Alok Dilip Pande
Current
Quality Manager
Education
B.Sc Physics
Industry
BPO/ITES/CRM/Transcription
About Alok Dilip Pande
I am a Science Graduate working as a QM with WNS. Six Sigma, LEAN, Process Excellence being the areas of expertise. Have experience in transition from US as well.
Alok Dilip Pande ’s experience
QA/ QC Mgr
at
WNS Global Services
, Pune, INDIA
January 2003 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Drive VOC, CTQ & SLA improvements, Drive Process Excellence - Six
Sigma, Lean & Innovation. Implement Customer Comeback Resolution
Process, Perform MSA & Baselining. Drive Change acceleration,
Spread a culture of Continuous Improvement and data based
decision making.
Sigma, Lean & Innovation. Implement Customer Comeback Resolution
Process, Perform MSA & Baselining. Drive Change acceleration,
Spread a culture of Continuous Improvement and data based
decision making.
Alok Dilip Pande ’s education
B.Sc [Physics],
Fergusson College, Pune [April,2002]
, Pune, INDIA
Alok Dilip Pande ’s additional information
Interests:
Six Sigma, Project Management, Music, Cricket
Awards and achievements:
Won the ASIA PACIFIC AWARD for the Best Lean Project
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