Process Flow Analyst
at
MetLife GOSC Pvt Ltd
, Noida, INDIA
January 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Meet the SLA target on monthly basis and analysis the data
received from state site.
Process Flow Analyst at North Delhi Power Ltd , Delhi, INDIA
June 2005 – September 2008
Industry: Oil and Gas/Power/Infrastructure/Energy
Functional area: ITES / BPO / KPO / Customer Service / Operations