Manager Operations & Relationships
at
iSmart Panache
, Gurgaon, INDIA
November 2006 – November 2009
Industry: Education/Teaching/Training
Functional area: Sales / BD
-Strategy Formulation and Execution
-Relationship management
-Business needs analysis and solution fitment: customer
profiling, Competition analysis, planning & strategizing the
marketing initiatives
-Create business plans
-Internal
communication
-Facility Management
-Employee Relations
-Vendor
Management
Admin/ Facilities Mgr at HCL Technologies , Gurgaon, INDIA
June 2001 – October 2006
Industry: IT-Software/Software Services
Functional area: HR / Administration / IR
-Employee relations
-Client Management
-General Administration
& Facilities Management
-Vendor Management
-Physical Security &
Disaster Management
Business Support Executive at STG International Training , Delhi, INDIA
November 1999 – May 2001
Industry: Education/Teaching/Training
Functional area: ITES / BPO / KPO / Customer Service / Operations
-Student Relations
-Training coordination
-Counseling
Operations Executive at ATL Pvt Ltd , Delhi, INDIA
May 1999 – October 1999
Industry: Education/Teaching/Training
Functional area: ITES / BPO / KPO / Customer Service / Operations
-Vendor Management
-Student/Customer Relation
-Employees
Counseling & Grievance handling
Deputy Executive at Kuber Group of Companies , Delhi, INDIA
February 1997 – April 1999
Industry: Banking/Financial Services/Broking
Functional area: Marketing / Advertising / MR / PR
-Investor/client Relations
-Inter office & intra office
communication