Vigneshwaran Sethuraman
Current
Team Leader (Operations)
Education
Bachelors...
Vigneshwaran Sethuraman ’s experience
Team Leader Operations
at
Suitall Infotech Pvt Ltd
, Chennai
Working/May
• Managing performances of over 60 agents in a day to day
fashion. • Responsible for managing the Reporting process for
the center. Creating the daily, weekly and monthly Reports as per
schedules. Some of the reports that were maintained are Month to
date reports for both agents, Agent Production Report that is
maintained in a daily fashion to identify individual performances
and to allocate ideal goals and targets. • Responsible for
managing Production, Attendance, Monitoring and Feedback for a
team of telemarketers. • Oversee daily operations - managing a
team of 20 employees. Responsibilities include Personnel Issues,
monitor and increasing team
production • Monitoring the performance of the agents in a
timely fashion which is a Critical Component for Contact Centre
Effectiveness
fashion. • Responsible for managing the Reporting process for
the center. Creating the daily, weekly and monthly Reports as per
schedules. Some of the reports that were maintained are Month to
date reports for both agents, Agent Production Report that is
maintained in a daily fashion to identify individual performances
and to allocate ideal goals and targets. • Responsible for
managing Production, Attendance, Monitoring and Feedback for a
team of telemarketers. • Oversee daily operations - managing a
team of 20 employees. Responsibilities include Personnel Issues,
monitor and increasing team
production • Monitoring the performance of the agents in a
timely fashion which is a Critical Component for Contact Centre
Effectiveness
Vigneshwaran Sethuraman ’s education
Bachelors in Computer Science,
D.G.Vaishnav College [2003/Currently]
, Chennai
Vigneshwaran Sethuraman ’s additional information
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