Admin/ Facilities Mgr
at
IKYA Human Capital Solutions Pvt. Ltd.
, Delhi, INDIA
May 2008 – Currently Working
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Working with IKYA Human Capital Solutions Pvt. Ltd.as a (ACCOUNTS
MANAGER)Client Servicing Manager for clients like IDEA, SUBWAY,
MacDonald’s, Sabka Bazaar, KARVY, RICOH India Limited, ION
Exchange, Thomas International etc. The main areas are
maintaining a team of 11 recruiter’s with reports, calls,
roster and other administrative subjects.
Process Manager at Markone Technocom Pvt.Ltd. , Delhi, INDIA
March 2007 – April 2008
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Worked with Markone Technocom Pvt. Ltd. for Airtel Collections
and VAS Upselling process. The main areas are maintaining a team
of 145 agents with reports, calls, roster and other
administrative subjects.
Process Unit Incharge at Call2Connect India Pvt.Ltd. , Delhi, INDIA
February 2005 – February 2007
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Worked with Call2Connect India Pvt. Ltd. for Hutch Collections,
VAS and Prepaid to Postpaid process. The main areas were
maintaining a team of 178 agents with reports, calls, roster and
other administrative subjects.
Team Leader -(NonTechnical) at Galaxy Commercial Ltd. , Delhi, INDIA
December 2003 – January 2005
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Worked with Galaxy Commercial Ltd. for Airtel Collection process.
The main areas were maintaining a team of 11 agents and 4 FOS
with reports, calls & roster.