John Stalin
Current
Telecom Manager
Education
MCA
Industry
BPO/ITES/CRM/Transcription
About John Stalin
I have 8 plus years of experience in Technology Support. I have knowledge in various verticals of technology like Telecom, Network, Desktop, Enterprise, VI etc.
John Stalin ’s experience
Manager - IT
at
Firstsource
, Chennai, INDIA
December 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Handling the Telecom Infrastructure. Planning and organizing new
project scope and execution. Release Management and Project
Management related to technology. Team Management and Mentoring.
Capacity Management and Vendor Management. SLA Management
project scope and execution. Release Management and Project
Management related to technology. Team Management and Mentoring.
Capacity Management and Vendor Management. SLA Management
Dialer Manager at GE Money , Chennai, INDIA
June 2005 – December 2006
Handling and managing the Aspect Dialer for PLR process. Setting
up process in improving the connect ratio and capacity
management. Lead Management in Dialer and maintaining uptime.
up process in improving the connect ratio and capacity
management. Lead Management in Dialer and maintaining uptime.
Sr. Support Engineer at NVCL , Chennai, INDIA
February 2003 – June 2005
John Stalin ’s education
MCA,
University of Madras, Chennai, Tamil Nadu [January,2003]
, Chennai, INDIA
B.Com [Commerce],
Madras Community College [June,2000] , Chennai, INDIA
XII [Accounts],
St. Marrys [May,1997] , Chennai, INDIA
X [INDIA],
Kendriya Vidyalaya - I [May,1995] , Chennai
MDIT - Master Diploma in IT,
SISI [June,2002] , Chennai, INDIA
John Stalin ’s additional information
Interests:
New Technology, Investing, Live Games, Music, Sports, Setting up process
Awards and achievements:
Certificate for Excellence in 2009 in Firstsource, Star Manager in 2006 in GE
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