Magazine : Hitesh Passi
Current
Business partner
Education
BCA Analytical
Industry
Banking/Financial Services/Broking
Blog
About Hitesh Passi
I am very chilled out and a fun loving person. I cant stand hypocrites and double-faced people. If I have to describe myself in three words, I would say I am ambitious, dreamer and learner.
Hitesh Passi ’s experience
Regional Mgr
at
Barclay Bank PLC
, Delhi, INDIA
March 2009 – January 2011
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
To keep a close watch on the collections processes & agencies,
through various audits, reviews & onsite investigations to
ensure they are adhering to the approved processes and
Policies.
through various audits, reviews & onsite investigations to
ensure they are adhering to the approved processes and
Policies.
Regional Mgr at Citi financial consumer Pvt Ltd , Chandigarh, INDIA
October 2007 – February 2009
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
o Motivating, managing and counseling 100 collection agencies to
ensure their continued focus towards achievement of overall
business targets o Ensuring that all cases are handed over to
the collection agencies within prescribed time
frames. o Generate, analyse and act on all system generated
reports, which will help identify potential problem area and
recommend specific action points. o Supervise and develop
collection agencies in manner to enable them to take on higher
responsibility.
ensure their continued focus towards achievement of overall
business targets o Ensuring that all cases are handed over to
the collection agencies within prescribed time
frames. o Generate, analyse and act on all system generated
reports, which will help identify potential problem area and
recommend specific action points. o Supervise and develop
collection agencies in manner to enable them to take on higher
responsibility.
Process Flow Analyst at IDS INFOTECH , Chandigarh, INDIA
December 2005 – October 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Design/Re-design the MIS strategy for the successful
implementation of the process excellence program. • Assisting
VP Ops in making the Business Plan of the Group • Payment
follow-ups with clients and other commercial
updates. • Designing incentive plans. • Daily Clients
reports, internal reports and report generation from
dialer. • Maintaining daily productivity of employees.
implementation of the process excellence program. • Assisting
VP Ops in making the Business Plan of the Group • Payment
follow-ups with clients and other commercial
updates. • Designing incentive plans. • Daily Clients
reports, internal reports and report generation from
dialer. • Maintaining daily productivity of employees.
Credit Managment Group Executive at Hutchison Esaar , Chandigarh, INDIA
November 2004 – December 2005
Industry: Telcom/ISP
Functional area: IT- Hardware / Telecom / Technical Staff / Support
• Complaint resolution. Handling complaint related to credit
group • Handling all Complaints from PAN Punjab related to
payment updating, Maintaining TAT of 4 Hours • Resolving all
queries and requests of agencies and channel network, CHQ
Bouncing issued and also co-ordinate with legal cell for
cases • All payments are updated in system on daily
basis. • Co-ordinations with cash management agency for all
pick-ups PAN Punjab with given time-line.
group • Handling all Complaints from PAN Punjab related to
payment updating, Maintaining TAT of 4 Hours • Resolving all
queries and requests of agencies and channel network, CHQ
Bouncing issued and also co-ordinate with legal cell for
cases • All payments are updated in system on daily
basis. • Co-ordinations with cash management agency for all
pick-ups PAN Punjab with given time-line.
Process Flow Analyst at Achivers india , Chandigarh, INDIA
April 2002 – August 2003
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Taking care of Back office operations,
• Managing MIS
activities, • Taking care of data coding, • Managing Floor
activities
activities, • Taking care of data coding, • Managing Floor
activities
Hitesh Passi ’s education
BCA [Analytical],
Allahabad Agricultural Institute [August,1998]
, Allahabad, INDIA
Diploma [Analytical],
CMC computer education (Govt Reco) [June,2002] , Chandigarh, INDIA
Certification [Microsft certified software developer],
Aptech [June,2002] , Chandigarh, INDIA
Hitesh Passi ’s additional information
Interests:
I am looking for a challenging environment, which brings out the ultimate in me and provides me with ample opportunities to fine tune my skills in the perimeters of new tools and technologies.
Awards and achievements:
• Successfully managed the MIS Team to complete all work on time and smooth running.
• Successfully did follow-ups with clients to clear all the accounts & payment on time.
• Employee of the month for the outstanding performance
• Well Assist VP Ops to make the good Business Plan.
• Introduced a
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