Giri Shankar
Current
Technical Solutions Consultan...
Education
B.Tech/B.E. Electronics
Industry
BPO/ITES/CRM/Transcription
About Giri Shankar
Electronics Engineer currently working as Technical Consultant with HP. currently working on server technologies.
Giri Shankar ’s experience
Consultant
at
Hewlett Packard Global Soft Ltd
, Bangalore, INDIA
October 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Troubleshooting & configuring HP’s Proliant servers,
Tape Drives. • Complete Understanding on Blade & Proliant
(Density in-Line & Maximized in-Line). • Configuration and
Troubleshooting of hardware RAID on servers. • Configuration
of SCSI, SATA and Smart Array controllers. • Remote
administration of HP servers using ILO, RILOE and RILOE
2 • Server diagnostics using Survey, ACU & IML
Viewer. • Remote deployment of software’s/updates on
multiple servers using RDU and RDP. • Ensure Redundancy of
Memory and Storage with Online Spare configuration. • Remote
System server monitoring using HP SIM (Systems Insight
Manager) • Server Configuration using tools like RBSU & ACU &
Knowledge on VMWare. • Handling other responsibilities
including mentoring the team in technical and professional
issues, ensuring quality and compliance on all transactions,
handling escalations and meetings, reporting and overall team
supervision in absence of Team Manager.
Tape Drives. • Complete Understanding on Blade & Proliant
(Density in-Line & Maximized in-Line). • Configuration and
Troubleshooting of hardware RAID on servers. • Configuration
of SCSI, SATA and Smart Array controllers. • Remote
administration of HP servers using ILO, RILOE and RILOE
2 • Server diagnostics using Survey, ACU & IML
Viewer. • Remote deployment of software’s/updates on
multiple servers using RDU and RDP. • Ensure Redundancy of
Memory and Storage with Online Spare configuration. • Remote
System server monitoring using HP SIM (Systems Insight
Manager) • Server Configuration using tools like RBSU & ACU &
Knowledge on VMWare. • Handling other responsibilities
including mentoring the team in technical and professional
issues, ensuring quality and compliance on all transactions,
handling escalations and meetings, reporting and overall team
supervision in absence of Team Manager.
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at Convergys India Services Pvt. Ltd , Gurgaon, INDIA
July 2005 – September 2006
• To provide advanced technology support for resolution of
internet related issues. • Troubleshoot, diagnose, and resolve
technical issues related with modems and routers in Windows XP/
Windows ME/ Windows 2000/ Windows 98 environment. • Handling
email issues with Outlook 2003/2002/2000 and Outlook
Express. • Handling escalated calls, giving training to new
hires & handling of the team (20 members) in the absence of Team
Leader
internet related issues. • Troubleshoot, diagnose, and resolve
technical issues related with modems and routers in Windows XP/
Windows ME/ Windows 2000/ Windows 98 environment. • Handling
email issues with Outlook 2003/2002/2000 and Outlook
Express. • Handling escalated calls, giving training to new
hires & handling of the team (20 members) in the absence of Team
Leader
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at SITEL India Ltd , Mumbai, INDIA
July 2004 – June 2005
• Trouble shooting on all hardware and software issues
concerning Dell portables (Includes Inspiron models). • Also
calling back customer as follow up for the calls
taken. • Maintaining CSAT scores for the team in a shared
folder. • Updating the team on all new updates and new
technologies. • Worked for both consumer and value segments
covering range of products like desktops, portables, and wireless
devices. • Resolve technical issues surrounding Windows XP,
Windows 9x, Windows 2000 Prof, MS Office, E-mail Clients (Outlook
& Outlook Express), Internet Connectivity issues.
concerning Dell portables (Includes Inspiron models). • Also
calling back customer as follow up for the calls
taken. • Maintaining CSAT scores for the team in a shared
folder. • Updating the team on all new updates and new
technologies. • Worked for both consumer and value segments
covering range of products like desktops, portables, and wireless
devices. • Resolve technical issues surrounding Windows XP,
Windows 9x, Windows 2000 Prof, MS Office, E-mail Clients (Outlook
& Outlook Express), Internet Connectivity issues.
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at VCustomer India Pvt. Ltd , Delhi, INDIA
August 2003 – July 2004
• Served as the initial point of contact for resolution of All
in One Printers. • Troubleshoot, diagnose, document, and
resolve technical issues
in One Printers. • Troubleshoot, diagnose, document, and
resolve technical issues
Professional (e.g. Engg., IT Developer, Marketing Executive etc. at ADT INDIA Ltd , Bangalore, INDIA
January 2001 – July 2003
• Served as the initial point of contact for resolution of
security appliances issues. • Responsible for recruitment and
training new recruits and resolve technical issues related to the
security alarm systems
security appliances issues. • Responsible for recruitment and
training new recruits and resolve technical issues related to the
security alarm systems
Giri Shankar ’s education
B.Tech/B.E. [Electronics],
Maharana Pratap College of Technology, Gwalior, Madhya Pradesh [June,2000]
, INDIA
PG Diploma [Computers],
Institute Of Emerging Technologies [February,2002] , Pune, INDIA
XII [Maths,Physics,Chemistry],
St Pauls School [April,1996] , Gwalior, INDIA
X [Science],
St Pauls School [April,1994] , Gwalior, INDIA
Giri Shankar ’s additional information
Interests:
adventure sports,cricket,table tennis,pool,singing
Awards and achievements:
Awarded the Star of the Month Award for exemplary performance in Convergys.
Bagged the Pose Champion award for Complete Customer Satisfaction in Convergys.
Promoted to Senior Technical Support Officer after 1 Year of performance review in Convergys.
Promoted to Mission Critical team in HP w
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