Ricky Gonsalves
Current
Trainer/SPOC
Education
B Com
Ricky Gonsalves ’s experience
Process Associate/Trainer
at
Tata Consultancy Service Limited
, Vikhroli
Working/April
• Implementation of business solution for invoicing module of
the project. • Providing Technical and functional support,
troubleshooting using CCM.Net for complaint logging and effective
follow-up. • Production support to Project Accounting /
Accounts Receivables and Resource Management and Integrated
Project Management Systems (Timesheets) of the
project. • Production support to Siebel CRM 7.0 for creating
New Accounts, Account Activation, Defining Opportunities,
Proposal Tracking System, Client Visit Management System (CVMS).
the project. • Providing Technical and functional support,
troubleshooting using CCM.Net for complaint logging and effective
follow-up. • Production support to Project Accounting /
Accounts Receivables and Resource Management and Integrated
Project Management Systems (Timesheets) of the
project. • Production support to Siebel CRM 7.0 for creating
New Accounts, Account Activation, Defining Opportunities,
Proposal Tracking System, Client Visit Management System (CVMS).
Ricky Gonsalves ’s education
B Com,
Vivek College of Commerce [Studying/April]
, Goregaon
Ricky Gonsalves ’s additional information
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