Ausaf Rehman
Current
Technology Specialist
Education
C-PGDBA... IT
Industry
IT-Software/Software Services
About Ausaf Rehman
2007-2009
Co-operate Post Graduate Diploma in Business Administration (C-PGDBM) IT
University- Symbiosis Centre for Distance Learning (SCDL)
2003-2006
Bachelor of Computer Application (BCA)
Institute – College Of Management Studies, Kanpur
University - Makhanlal Chaturvedi Rashtriya Patrakarita Evam Sanchar Vishwavidyalaya (MCRPV)
2003
Senior Secondary
(Non-Medical)
Institute - Kendriya Vidiyalaya No.1, Kanpur
Board - Central Board of Secondary Education (C.B.S.E), New Delhi
2000
Matriculation
Institute – Kendriya Vidiyalaya No.1, Kanpur
Board - Central Board of Secondary Education (C.B.S.E), New Delhi
Computer Skills:
Certifications – CCNA Certified
Operating Systems - MS-DOS, MS-Windows
Software Packages – Outlook, MS- Word, Excel, PowerPoint etc.,
Co-operate Post Graduate Diploma in Business Administration (C-PGDBM) IT
University- Symbiosis Centre for Distance Learning (SCDL)
2003-2006
Bachelor of Computer Application (BCA)
Institute – College Of Management Studies, Kanpur
University - Makhanlal Chaturvedi Rashtriya Patrakarita Evam Sanchar Vishwavidyalaya (MCRPV)
2003
Senior Secondary
(Non-Medical)
Institute - Kendriya Vidiyalaya No.1, Kanpur
Board - Central Board of Secondary Education (C.B.S.E), New Delhi
2000
Matriculation
Institute – Kendriya Vidiyalaya No.1, Kanpur
Board - Central Board of Secondary Education (C.B.S.E), New Delhi
Computer Skills:
Certifications – CCNA Certified
Operating Systems - MS-DOS, MS-Windows
Software Packages – Outlook, MS- Word, Excel, PowerPoint etc.,
Ausaf Rehman ’s experience
Administrator/Coordinator/Specialist
at
Wipro Technologies
, Delhi, INDIA
July 2006 – December 2008
Industry: IT-Software/Software Services
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Responsible for the entire Process Training
• Includes
Process Training followed by OJT • Responsible for the
Internal Assessment of all the batches trained. • Target
achievements during the OJT • Daily & weekly, Individual
Feedbacks on performance and Group feedbacks as well • Call
Monitoring and feedbacks • Outlier Management for
non-performance • Carrying out the Re-OJT for
outliers • Handing over the batch to the production floor
• Handling Blackberry Issues for VIP’s users. • Worked
On Blackberry Models :-- 8310 , 8700 , 7290 , 6310
, • Handling Escalation and Supervisor Calls • Providing
Training to New Batches • Analyzing Team Data and
Reviews • Handling a Team of 8-10 People • Training New
Batches for Outlook , Blackberry , Marimba and Sprint
Issues • Handling Quality Audits for the new
batches • Screening and interviewing Candidates • Handling
Client Bridge & Conference Calls for new issues • Managing
Server Accounts & Lockouts • Handling Networking Issues
• Handling AD Account profiles • Escalation Support for
Marimba ( Client Side ) • Hardware issues for Desktops,
Printers - Local & LAN, Receipt Printer, MICR Check Readers, Cash
Depending Machines, and Laptops • Setting up VPN
Accounts/Connections • VPN Software’s Worked :-- Nortel and
Juniper • RSA ( Remote Security Authentication ) • Email
Exchange Server Issues • Software
issues: Outlook Internet WaMu
Applications Sprint Wireless • Channel Installations
through specialized software MARIMBA • Remote Logins and MSTSC
Admin Troubleshooting • Checking Access Rights & Password
Reset For Host Applications
Process Training followed by OJT • Responsible for the
Internal Assessment of all the batches trained. • Target
achievements during the OJT • Daily & weekly, Individual
Feedbacks on performance and Group feedbacks as well • Call
Monitoring and feedbacks • Outlier Management for
non-performance • Carrying out the Re-OJT for
outliers • Handing over the batch to the production floor
• Handling Blackberry Issues for VIP’s users. • Worked
On Blackberry Models :-- 8310 , 8700 , 7290 , 6310
, • Handling Escalation and Supervisor Calls • Providing
Training to New Batches • Analyzing Team Data and
Reviews • Handling a Team of 8-10 People • Training New
Batches for Outlook , Blackberry , Marimba and Sprint
Issues • Handling Quality Audits for the new
batches • Screening and interviewing Candidates • Handling
Client Bridge & Conference Calls for new issues • Managing
Server Accounts & Lockouts • Handling Networking Issues
• Handling AD Account profiles • Escalation Support for
Marimba ( Client Side ) • Hardware issues for Desktops,
Printers - Local & LAN, Receipt Printer, MICR Check Readers, Cash
Depending Machines, and Laptops • Setting up VPN
Accounts/Connections • VPN Software’s Worked :-- Nortel and
Juniper • RSA ( Remote Security Authentication ) • Email
Exchange Server Issues • Software
issues: Outlook Internet WaMu
Applications Sprint Wireless • Channel Installations
through specialized software MARIMBA • Remote Logins and MSTSC
Admin Troubleshooting • Checking Access Rights & Password
Reset For Host Applications
Ausaf Rehman ’s education
C-PGDBA - IT [IT],
College of Management Studies [2008/December]
, Kanpur
Ausaf Rehman ’s additional information
Awards and achievements:
Achievements:
• Bagged Best agent award for the month of ,Jan, Feb and May 2007
• Adjudged for 2nd Best Agent award of the 1st Quarter (Jan – March 2007)
• Bagged Best SME award of the 3rd Quarter (July – Sept 2007)
• Bagged Best Escalation Support for the Month Nov 07
• Bagged Best Escalation Support For the 1st Quarter (Jan – March 2008)
• Chosen for the Backup Client Support Testing Project at Chennai
Achievements:
• Bagged best team trophy with the highest C-sat.
• Awarded twice the best Process Support In achieving quarterly targets.
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