Admin/ Facilities Exec.
at
Franklin Templeton
, Hyderabad, INDIA
September 2009 – July 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: HR / Administration / IR
Create new policies/procedures as required
Communicate
new policies/procedures where appropriate
Document
procedures for new systems/initiatives
Ensure maintenance
and update of policies and procedures contained on TA intranet
site
Supporting the Intl TA Intranet site
maintenance
Point of contact for ITA India AMC intranet site
maintenance
Posting of Policies & Procedures onto the
relevant Intl TA
Production of Daily and Monthly TA Ops & CS
regular reports.
Produc
Eacher/ Private Tutor at N. S. Grammar High School , Hyderabad, INDIA
June 2006 – April 2009
Industry: Education/Teaching/Training
Functional area: Teaching / Education
clarifying the student doubts
teaching social studies
Telecalling/ Telemarketing Exec. at Magus Customer Dialog , Hyderabad, INDIA
January 2006 – May 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Attending in-bound calls
Providing updated information
to the customer on various products
Handling escalated calls
& to make successful Lead.