Waseem Baig
Current
Customer Support
Education
Bachelor Bachelor of Arts
Waseem Baig ’s experience
Customer Support
at
IBM India
, Pune
Working/Currently
* Customer coordination.
Attend to customers’ enquiries
based on the relevant project the organization handles Making
cold calls to the particular locations in North & South India,
Answered inbound calls in support of customer needs. Conveyed in
a reassuring manner step by step instructions to resolve issues,
for web based applications. Provided necessary assistance &
services in regards to customers’ enquiries & request. *
Monitoring Monitoring application server was on daily basis
Served as the initial point of contact for workgroup-related
problems in-user environment. Documenting and resolving technical
issues surrounding Windows NT, Windows 2000 Professional, MS
Office, and Web Applications. * Making Report’s. I was
also responsible to make reports, Replying of mails and
monitoring the Web Applications. Summarizing the information and
discussing with my team members was a part of my job profile
based on the relevant project the organization handles Making
cold calls to the particular locations in North & South India,
Answered inbound calls in support of customer needs. Conveyed in
a reassuring manner step by step instructions to resolve issues,
for web based applications. Provided necessary assistance &
services in regards to customers’ enquiries & request. *
Monitoring Monitoring application server was on daily basis
Served as the initial point of contact for workgroup-related
problems in-user environment. Documenting and resolving technical
issues surrounding Windows NT, Windows 2000 Professional, MS
Office, and Web Applications. * Making Report’s. I was
also responsible to make reports, Replying of mails and
monitoring the Web Applications. Summarizing the information and
discussing with my team members was a part of my job profile
Waseem Baig ’s education
Bachelor [Bachelor of Arts],
Poona College [2006/Currently]
, Pune
Waseem Baig ’s additional information
Interests:
Human Resource
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