Ajit K Ithikkat
Current
USA
Education
Associate U.S. Government, Internat...
Industry
Banking/Financial Services/Broking
Blog
Ajit K Ithikkat ’s Blogs
Now that the much feared debt ceiling crisis is about to blow up on the American landscape, the chief concili...more >>
If the unending saga of corruption scandals swirling about the nation wasn't bad enough, ...more >>
About Ajit K Ithikkat
Dynamic business process management & operations expert with more than 21 years of customer and client service experience in the US. Proven expertise in Voice training,call quality calibration and call model implementation in call center environment.Currently working with HSBC Bank.Looking for opportunities to train the young professionals in India in soft skills, voice & accent and life skills.
Ajit K Ithikkat ’s experience
Collections & Customer Care
at
HSBC
, Chesapeake, US
September 2005 – Currently Working
Industry: Banking/Financial Services/Broking
Functional area: ITES / BPO / KPO / Customer Service / Operations
Managing delinquent accounts with risk management techniques
within the Fair debt collection practice guidelines.
Mitigating losses, and developing and implementing revenue
collection procedures to meet the changing needs of the business.
Delivering high quality customer experience by offering
debt reduction payment plans and building long lasting customer
relationships. Responsible for documentation and
generating credit related reports pertaining to the business
needs.
within the Fair debt collection practice guidelines.
Mitigating losses, and developing and implementing revenue
collection procedures to meet the changing needs of the business.
Delivering high quality customer experience by offering
debt reduction payment plans and building long lasting customer
relationships. Responsible for documentation and
generating credit related reports pertaining to the business
needs.
Service Center Supervisor at Cox Communications , Virginia Beach, US
January 1999 – May 2001
Hired, trained and supervised staff .
Monitored sales
promotions. Resolved internal and external customer issues
while demonstrating good interpersonal and communication
skills. Implemented service center guidelines, quality
assurance, product promotions. Engaged as a team player in
a professional environment. Participated in a leadership
capacity in disseminating innovative cable and digital telephony
technology to customers.
promotions. Resolved internal and external customer issues
while demonstrating good interpersonal and communication
skills. Implemented service center guidelines, quality
assurance, product promotions. Engaged as a team player in
a professional environment. Participated in a leadership
capacity in disseminating innovative cable and digital telephony
technology to customers.
Retail Store Mgr at Walgreens Pharmacy , Orlando, US
February 1997 – March 1998
Responsible for Merchandising and Marketing
Imparted
training. Monitored operations. Oversaw revenue
management, sales promotion and customer service.
training. Monitored operations. Oversaw revenue
management, sales promotion and customer service.
Ajit K Ithikkat ’s education
Associate [ U.S. Government, Intern...],
Valentia Community College [Currently,Studying]
, Orlando, US
Accredited courses [Accredited Courses in Creatie writing],
University of Central Florida - USA [Currently,Studying] , Gainsville, US
PG Diploma [Journalism],
Xavier Institute of Mass Communications [Currently,Studying] , Mumbai, INDIA
B.A [INDIA],
University of Calicut [Currently,Studying] , Calicut, Economics
Ajit K Ithikkat ’s additional information
Awards and achievements:
HSBC Four Star Award-2010
Editor’s Choice award for Poetry writing in 1995
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