Vikas Jakhar
Current
Store Manager
Education
B.A Arts
Industry
Retailing
About Vikas Jakhar
i started my carreer as a call center executive with Hutch, now Vodafone, after that i switched to Airtel as retention team leader and was handling a team of 7 guys, Presently i am working as a Store manager with The Mobile Store and looking after 4 stores of Jodhpur .. I had done my schooling from Children's Acadmey, jaipur and my graduations with Arts Faculty and Subjects which I ahd opted were, Mathematics, Philosophy and English Literature, I am a practical person which look both sides
Vikas Jakhar ’s experience
Operations Mgr
at
Essar Telecom Retail Limited
, Jodhpur, INDIA
August 2008 – Currently Working
Industry: Retailing
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Maximize the sale of Products at the Retail Store and the
marketplace through optimum customer service and consistent
quality exposures and demonstrations. • Handling day-to-day
operations of the store. • Managing staff at the store,
encourage teamwork and responsibility among the staff members.
Keep the store team updated and motivated. To coach and mentor
all store colleagues in order to ensure that they reach their
greatest potential • To drive the effective use of all
recognition practices within the company • Encourages quality
demonstrations and proper customer engagement. • Lead by
example, and set high standards of delivery • To understand,
monitor and communicate market/ industry trends and opportunities
for ongoing changes to meet consumer needs and demands • To
participate in regular meetings to plan and assist execution of
forthcoming activities such as marketing, promotions, training
initiatives etc.
marketplace through optimum customer service and consistent
quality exposures and demonstrations. • Handling day-to-day
operations of the store. • Managing staff at the store,
encourage teamwork and responsibility among the staff members.
Keep the store team updated and motivated. To coach and mentor
all store colleagues in order to ensure that they reach their
greatest potential • To drive the effective use of all
recognition practices within the company • Encourages quality
demonstrations and proper customer engagement. • Lead by
example, and set high standards of delivery • To understand,
monitor and communicate market/ industry trends and opportunities
for ongoing changes to meet consumer needs and demands • To
participate in regular meetings to plan and assist execution of
forthcoming activities such as marketing, promotions, training
initiatives etc.
Sales Exec./ Officer at Airtel , Jaipur, INDIA
August 2006 – August 2008
Industry: Telcom/ISP
Functional area: Sales / BD
• Responsible for having one to one interaction with the
clients of the company. • Responsible for providing these
clients with a time bounded & right solution according to their
requirement & the process. • Keeping the follow-ups of all the
cases through which I came across and forwarding the feedbacks
given by the clients to the concerned Department. • On the
agent level as also kept the quality output level of mine always
on the top to provide the quality services to the
clients. • Call back to Clients with resolution of their query
or complaint. • Generating business through team and achieving
given targets through team members
clients of the company. • Responsible for providing these
clients with a time bounded & right solution according to their
requirement & the process. • Keeping the follow-ups of all the
cases through which I came across and forwarding the feedbacks
given by the clients to the concerned Department. • On the
agent level as also kept the quality output level of mine always
on the top to provide the quality services to the
clients. • Call back to Clients with resolution of their query
or complaint. • Generating business through team and achieving
given targets through team members
Associate/ Sr. Associate -(nontechnical) at Huthison Essar , Jaipur, INDIA
May 2005 – August 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Responsible for taking calls on a daily basis for 8:30 hrs up
to the quality benchmark for the first 7-8 months. • Promoted
in Platinum Desk team and was responsible for handling the calls
of honored & esteemed subscribers of the company. • Was also
responsible for providing these customers with a time bounded &
right solution according to their requirement & the
process. • Responsible for doing audits of the normal agents
to provide the feedback of the calls taken by them not only to
the agents but also to the team coaches & team leaders. • I on
the agent level as also kept the quality output level of mine
always on the top to provide the quality services to the
customers. Handling complex and escalated issues for effective
resolutions. • Preparing reports on daily, weekly and Monthly
basis for the service level and abandoned level. • Control
the abundance percentage of incoming calls. • Managing the
floor activities. • Solving queries of executives. • Call
back to the customers. • Training and update the team for all
new products and schemes on daily basis.
to the quality benchmark for the first 7-8 months. • Promoted
in Platinum Desk team and was responsible for handling the calls
of honored & esteemed subscribers of the company. • Was also
responsible for providing these customers with a time bounded &
right solution according to their requirement & the
process. • Responsible for doing audits of the normal agents
to provide the feedback of the calls taken by them not only to
the agents but also to the team coaches & team leaders. • I on
the agent level as also kept the quality output level of mine
always on the top to provide the quality services to the
customers. Handling complex and escalated issues for effective
resolutions. • Preparing reports on daily, weekly and Monthly
basis for the service level and abandoned level. • Control
the abundance percentage of incoming calls. • Managing the
floor activities. • Solving queries of executives. • Call
back to the customers. • Training and update the team for all
new products and schemes on daily basis.
Vikas Jakhar ’s education
B.A [Arts],
Rajasthan University [July,2005]
, Jaipur, INDIA
Vikas Jakhar ’s additional information
Interests:
Net surfing and Traveling
Awards and achievements:
• 6th Open Martial Art Championship (2003-2004) (Silver Medal)
• 3rd State Level Martial Art Open Championship (2001) (Gold Medal)
• 18th National Karate Championship (2002) (Bronze Medal)
• 4th North India Martial Art Championship (2001) (Bronze Medal)
• 19th All India Karate Championship (2003-2004) (Bronze Medal)
• Rajasthan State Open Karate Championship (2003-2003) (Gold Medal)
Hey there! Vikas Jakhar is using SiliconIndia.
Benefits of SiliconIndia
- Find prospects, new employees or jobs
- Get mentored by industry experts
- Get daily news updates
- Get found in search engines (Google, yahoo)
- Find coworkers and batchmates
