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Advice Request
Sumit Kumar Singh
Sumit Kumar Singh

Sumit Kumar Singh


HCL Technologies


Sumit Kumar Singh is a member of:

Could you tell us briefly about your family background?
Elder brother:Media Director.
Father: Retd. blue print designer,
Mother and wife : housewife and student respectively.
Kid: Daughter:Saanvi Singh,2yrs
Current and Previous Responsibilities
Consultant (Subject Matter Expert): Unified Communication,Enterprise Telephony Solution,Contact Centre Voice infrastructure.
Tier:3 escalation support for Avaya lined of products and other associated Unified communication products along with Data networking.
Aggreed service delivery assurance.
A Fine Balance:
Do not take life seriously,no one gets out alive. (For life/personal call) and
Do take job seriously, even as a joker one has to ! ( for work call). Prioriting all task,honest approach to equalify work and life,learn to be happy to remain happy.
The Journey So Far
PC Solutions Pvt Ltd.,Delhi:2003 3 years : Telecom Administrator
Inox Global Services.,Delhi: 2006 1 year : Network Administrator
Avaya Global Connect.,Delhi:2008 3 years : Sr.Engineer:Project
IBM India.,Pune: 2008 3 Years : Specialist:Voice Infra
HCL Technologies., Noida: 2011 : Consultant
Currently working at
Consultant: Avaya VOIP infrastructure,Subject Matter Expert for Avaya contact centre infrastructure,Tier3 technical escalation for voice infrastructre
Most Important Decisions
Choosging Telecom as vertical to grow was probably one of the most important decision which I made during second year of my career.Not sure about future,Telecom just being a hardcore passion and self interest in learning the technology lead me to take this decision and so far I do agree to my though
Most Important Lessons
Leader is not born rather its made. I have to keep an eye on my personal routine as well to make best out of in my professional world.Learning and earning ratio to be maintained parallely. Team is not just a word...its World !
Plans for the Future
A leader in IT Industry or fulfilling my call to my society,my earth,my nation.
Role Model
Steve Jobs: Perhaps the true leader and visionary who has cherished his failure and happiness at the same time.
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