Magazine : Somshuvra Mukerjee
Current
Quality Advisor
Education
Masters... Masters in Political Science
Industry
BPO/ITES/CRM/Transcription
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Somshuvra Mukerjee ’s Blogs
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About Somshuvra Mukerjee
I am a 30 year old woman living in Bangalore. I am very candid in nature and believe in values and principles in life. I know that life is not a bed of roses. I am dealing with it and facing it in spite of the challenges I have. I strongly believe in myself and what I do.
Somshuvra Mukerjee ’s experience
Quality Advisor
at
Convergys India Services Ltd.
, Bangalore, INDIA
November 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Monitoring calls on behalf of AT&T WNOC for customer care,
technical troubleshooting and customer relations team, for the
AT&T Representatives in USA and sending reports and feedbacks to
their respective managers. Holding calibrations along with the
RQM (Regional Quality Manager) in USA is also a part of the job
role.
technical troubleshooting and customer relations team, for the
AT&T Representatives in USA and sending reports and feedbacks to
their respective managers. Holding calibrations along with the
RQM (Regional Quality Manager) in USA is also a part of the job
role.
Communicative English & Voice & Accent Trainer at Orion Edutech Pvt. Ltd. , Kolkata, INDIA
September 2008 – August 2009
Industry: Education/Teaching/Training
Functional area: Teaching / Education
Job Profile:
• Giving trainings in Voice & Accent and
Communicative English. • Also giving Professional training to
candidates for Call Center and BPO jobs. • Giving Interview
Skill trainings and conducting mock examinations. • Creating
courseware for Corporate Voice & Accent Training.
Communicative English. • Also giving Professional training to
candidates for Call Center and BPO jobs. • Giving Interview
Skill trainings and conducting mock examinations. • Creating
courseware for Corporate Voice & Accent Training.
Associate/ Sr. Associate -(NonTechnical) at Capgemini , Kolkata, INDIA
August 2006 – February 2008
Industry: Accounting/Taxation/Finance
Functional area: ITES / BPO / KPO / Customer Service / Operations
Working for Capgemini India, in the Jade Project in the Accounts
Payable Department, Purchase Ledger Division as a Senior
Process Executive for Capgemini UK.
Payable Department, Purchase Ledger Division as a Senior
Process Executive for Capgemini UK.
Associate/ Sr. Associate -(NonTechnical) at Hewlett Packard(HP)
, Bangalore, INDIA
September 2004 – May 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Responsible for billing out of warranty customers & giving them
post-warranty support options. Setting up services for HP
desktops & laptops, giving upgrades or exchange options for
products like cameras and printers, scanners, fax & copy
machines. Selling extended service plans to in-warranty
customers & transferring commercial calls & in-warranty customers
to the respective technical support departments.
post-warranty support options. Setting up services for HP
desktops & laptops, giving upgrades or exchange options for
products like cameras and printers, scanners, fax & copy
machines. Selling extended service plans to in-warranty
customers & transferring commercial calls & in-warranty customers
to the respective technical support departments.
Associate/ Sr. Associate -(NonTechnical) at Convergys India Services Ltd. , Bangalore, INDIA
November 2003 – August 2004
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Opening new accounts, closing accounts, changing & adding calling
plans in accounts, making bill adjustments, selling local toll &
long distance connections, re-opening accounts for those
customers whose accounts had been closed due to non-payment of
bills ( after bills have been paid) by making conference calls
with LEC (Local Exchange Company). Selling AT&T telephone sets &
internet connections and Making changes in customers’ account
information when customer requests.
plans in accounts, making bill adjustments, selling local toll &
long distance connections, re-opening accounts for those
customers whose accounts had been closed due to non-payment of
bills ( after bills have been paid) by making conference calls
with LEC (Local Exchange Company). Selling AT&T telephone sets &
internet connections and Making changes in customers’ account
information when customer requests.
Somshuvra Mukerjee ’s education
Masters of Arts [Masters in Political Science],
St. Xaviers College [November,2000]
, Kolkata, INDIA
Somshuvra Mukerjee ’s additional information
Interests:
Listening to music, traveling, reading books and browsing the net.
Awards and achievements:
1.Certificate from Capgemini, UK as the Numero Uno in the Jade Floor, Accounts Payable, Purchase Ledger Team.
2.Customer Satisfaction Award from Capgemini UK for contribution to UK Finance Team.
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