Rakesh Verma
Current
Founder and Strategic Planner
Education
B.Sc Chemistry
Industry
Banking/Financial Services/Broking
About Rakesh Verma
Rakesh Verma is Founder & Strategic Planner of World Class Outsourcing (“WCO”), an outsourcing solution firm that specializes in providing customized global solutions to Business Consulting, Software Development Services and Outsourcing Services industry worldwide. Mr. Verma had worked as Project Manager and Executive Assistant of CEO at Bekker Compliance Consulting Partners, LLC.
Rakesh Verma ’s experience
Project Manager
at
Bekker Compliance Consulting Partners
, Chandigarh, INDIA
November 2007 – February 2010
Industry: Banking/Financial Services/Broking
Functional area: Accounts / Finance / Tax / CS / Audit
Project Manager and Executive Assistant to Founder & Chief
Executive Officer and Director of Business Development &
Compliance at Bekker Compliance Consulting Partners, LLC. By
working closely with Carrie, the Management Team, and the A-Team
in handling the day-to-day operations of BCCP,Managing BCCP’s
various projects and initiatives, including the Asia Pacific
Business Development Think Tank, the MENA Business Development
Team, and the Government Contracts Working Group.
Executive Officer and Director of Business Development &
Compliance at Bekker Compliance Consulting Partners, LLC. By
working closely with Carrie, the Management Team, and the A-Team
in handling the day-to-day operations of BCCP,Managing BCCP’s
various projects and initiatives, including the Asia Pacific
Business Development Think Tank, the MENA Business Development
Team, and the Government Contracts Working Group.
Insurance Analyst at HDFC Standard Life Insurance Company Ltd , Rampur Bsr, INDIA
July 2008 – April 2009
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
PART TIME POSITIONS (Contract Basis): Responsibilities include
sourcing of insurance business for the company, calling policy
holders to explain the terms and conditions of the policies
calculate premium, customize the insurance programs which also
covers a variety of risks and helped the clients. Direct selling
of various types of insurance products to individuals or
business. Developed and maintained the new accounts. Ensure that
the requirements are fulfilled.
sourcing of insurance business for the company, calling policy
holders to explain the terms and conditions of the policies
calculate premium, customize the insurance programs which also
covers a variety of risks and helped the clients. Direct selling
of various types of insurance products to individuals or
business. Developed and maintained the new accounts. Ensure that
the requirements are fulfilled.
Associate/ Sr. Associate -(NonTechnical) at Cogneesol BPO Pvt Ltd , Chandigarh, INDIA
June 2008 – August 2008
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
PART TIME POSITIONS (Contract Basis):Responsibilities include
Data Entry, Document Conversion, Data Mining Services, Forms
Processing and Administrative Support. 1. Answering any inbound
calls. 2. Writing Ads/ press release writing and
distribution 3. Daily/Weekly Performance Reports 4. Data
Collection/Entry 5. Market research via the internet, 6. Data
Entry, Excel data Entry. 7. Conducting research for different
projects 8. Updating and managing databases
Data Entry, Document Conversion, Data Mining Services, Forms
Processing and Administrative Support. 1. Answering any inbound
calls. 2. Writing Ads/ press release writing and
distribution 3. Daily/Weekly Performance Reports 4. Data
Collection/Entry 5. Market research via the internet, 6. Data
Entry, Excel data Entry. 7. Conducting research for different
projects 8. Updating and managing databases
Team Leader -(NonTechnical) at Home Line Tel Net , Chandigarh, INDIA
March 2007 – November 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Quality Analyst and later Team Leader (US Processes: Sprint
Mobile, Plasma Computing Group, British Telecom, and Home Line
Tel Net) – responsibilities include listening to all VOX files
of sales, submitting them to website portals; tracking orders;
creating spreadsheets/databases summarizing sales data, and
sending reports to US clients; and handling a team of 10 Customer
Care Representatives, including training and coaching them to
maintain quality service, and to maximize the profit.
Mobile, Plasma Computing Group, British Telecom, and Home Line
Tel Net) – responsibilities include listening to all VOX files
of sales, submitting them to website portals; tracking orders;
creating spreadsheets/databases summarizing sales data, and
sending reports to US clients; and handling a team of 10 Customer
Care Representatives, including training and coaching them to
maintain quality service, and to maximize the profit.
Associate/ Sr. Associate -(NonTechnical) at E3R Info Systems Pvt. Ltd. , Chandigarh, INDIA
January 2006 – February 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Senior Customer Care Executive with E3R Info Systems Pvt. Ltd.
(US Online Pharmacies, Sprint Mobile, Plasma Computing Group,
Telstra and British Telecom) – responsibilities include taking
customers calls, solving their queries, taking necessary personal
and medical details, as well as credit card details and
verification, and making appointments for company demos and
webinars.
(US Online Pharmacies, Sprint Mobile, Plasma Computing Group,
Telstra and British Telecom) – responsibilities include taking
customers calls, solving their queries, taking necessary personal
and medical details, as well as credit card details and
verification, and making appointments for company demos and
webinars.
Rakesh Verma ’s education
B.Sc [Chemistry],
Himachal Pradesh University, Shimla, Himachal Pradesh. [March,2008]
, Shimla, INDIA
XII [Science],
Himachal Pradesh Education Board [March,2000] , Dharmasala, INDIA
Rakesh Verma ’s additional information
Interests:
Expertise: Adobe Acrobat and Connect Now, Google Apps, MS Office 2003 & 2007, Star Office, VOIP, Sales Force, Go meeting, Go webinar, Skype, 37 Signals (Base camp, High-rise, Backpack, and Campfire), accounting software like QuickBooks & Fresh Books and open source platforms.
Awards and achievements:
With excellent academic record; I was elected TWICE as Best Student of the Year (2002-2003 and 2004-2005) during my academic career and was also elected College Vice-President for the 2004-2005 academic years.
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