Bhavana Indradeo Singh
Current
HR Executive
Education
MBA/PGDM Masters in HR Management Studies
Industry
IT-Software/Software Services
About Bhavana Indradeo Singh
Have total 6+ years of experience. Out of which 3.5 years of experience in HR functions including HRM, Recruitment, Training & Development and Employee Welfare across diverse industries. I have done my MBA in Human Resource (MHRDM) from Mumbai University. I have done full life cycle of Recruitment in Domestic & US Market with good knowledge on USA, UK, Europe, Schengen Visa processing. Have developed good understanding with all my clients, staffs and customers by problem solving ability and better understanding of their needs and problems.
Bhavana Indradeo Singh ’s experience
HR Exec.
at
Prescient Infotech Pvt. Ltd.
, Mumbai, INDIA
October 2006 – Currently Working
Industry: IT-Software/Software Services
Functional area: HR / Administration / IR
Employee Relation & Operation
Recruitment & Selection
Visa
Processing Training Coordination Induction Exit
Interview Leave Management Reference & Background Check
Processing Training Coordination Induction Exit
Interview Leave Management Reference & Background Check
HR Exec. at Resource Management Group Plus (P) Ltd. , Mumbai, INDIA
April 2006 – August 2006
• Managing requisition of Requirement, Sourcing, Acceptance,
and Final Placement. • My responsibilities include initial
screening and identifying the probable candidates. • This is
done by scanning their resumes and talking to them over the phone
and then assessing them. • Responsibilities include end to
end recruitment. • Handling assignments for US Requirement, IT
sector, ITES, Marketing, HR, BPO’s, Software domains.
and Final Placement. • My responsibilities include initial
screening and identifying the probable candidates. • This is
done by scanning their resumes and talking to them over the phone
and then assessing them. • Responsibilities include end to
end recruitment. • Handling assignments for US Requirement, IT
sector, ITES, Marketing, HR, BPO’s, Software domains.
Associate/ Sr. Associate -(NonTechnical) at WIPRO BPO , Mumbai, INDIA
February 2004 – May 2006
• Managing online queries of customers of America online.
•
Ensuring compliance of company policies and values. •
Explaining customers their bill and charges related to their AOL
account. • Updating the team on new issues by crew briefs.
Ensuring compliance of company policies and values. •
Explaining customers their bill and charges related to their AOL
account. • Updating the team on new issues by crew briefs.
Associate/ Sr. Associate -(NonTechnical) at Reliance InfoCom , Mumbai, INDIA
May 2003 – December 2003
• Attending Calls related to Billing & Tariff issues for
Reliance Mobile. • Handling complaints of the customers and
circle heads and resolving them. • Consolidating the queries
received from the various circles and forwarding them to the
respective heads for resolutions in the concerned
department. • Meeting requirements as per the Service Level
Agreements. Data Analysis and strategy on improving
performance. • Preparing standard responses to be sent to the
customer
Reliance Mobile. • Handling complaints of the customers and
circle heads and resolving them. • Consolidating the queries
received from the various circles and forwarding them to the
respective heads for resolutions in the concerned
department. • Meeting requirements as per the Service Level
Agreements. Data Analysis and strategy on improving
performance. • Preparing standard responses to be sent to the
customer
Bhavana Indradeo Singh ’s education
MBA/PGDM [Masters in HR Management St...],
WELINGKAR INSTITUTE OF MANAGEMENT DEVELOPMENT & RESEARCH [May,2008]
, Mumbai, INDIA
PG Diploma [Diploma in Management Studies],
WELINGKAR INSTITUTE OF MANAGEMENT DEVELOPMENT & RESEARCH [May,2005] , Mumbai, INDIA
B.Sc [Chemistry],
B.N.N. College [May,1999] , Mumbai, INDIA
Bhavana Indradeo Singh ’s additional information
Interests:
Travelling
Websites:
Awards and achievements:
•Ranked No. 3rd on the consultant-ranking list for the month of Nov 04 based on the targets set for the Quality Metrics for the process.
•Ranked No. 1st on the consultant-ranking list for the month of Nov 05 and Dec 05 based on the targets set for the Quality Metrics for the process.
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