Software Tester
at
Arowana Consulting
, Bangalore, INDIA
December 2006 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software- QA & Testing
→ Reviewed the Business Requirement Document, System
Requirement Specifications and use cases in the initial phase of
development .
→ Writing and executing various test cases for
conducting system testing and regression testing.
→
Involved in issue resolution by interacting with developers,
business analysts and team lead.
→ Bug tracking and
reporting.
Sr. Customer Care Executive at AIM Solutions , Ahmedabad, INDIA
December 2005 – December 2006
→ Handling of outbound dialer calls regarding mortgage
refinance options.
→ Taking mandatory information from
customer as per requirements.
→ Process collected
information on a lead form (Lead Format).
→ Forwarding of
lead format to the concern person (Loan Specialist).
→
Respond to customer requests and inquiries efficiently.