Avijit Auddy
Current
TL at eaga plc uk
Education
Diploma... Systems Mgmt.
Avijit Auddy ’s experience
Team Leader - IT Helpdesk
at
eaga plc uk
, Kolkata
Working/Currently
• Maintenance & administration work for Windows servers based
at Newcastle, UK & allied satellite locations. • Ensure
consistent high quality delivery of 24x5 service operations for
assigned run services. Delegate and distribute work orders and
act as a point of continuity across the shift
teams. • Maintained portals on Oracle CRM platform, MIS Data
and Complaints Management. • Administered performance
management by diagnosing improvement opportunities, providing
effective feedback, coaching, training, professional development
and corrective action plans. • Performed quality checks,
developed and reviewed performance reports, identified areas to
progress, and implemented measures to improve performance levels
and meet objectives. • Ensure that any single point of failure
within team are identified and managed (escalated, resolved or
documented as risk). Thereafter impart guidance to team
members.
at Newcastle, UK & allied satellite locations. • Ensure
consistent high quality delivery of 24x5 service operations for
assigned run services. Delegate and distribute work orders and
act as a point of continuity across the shift
teams. • Maintained portals on Oracle CRM platform, MIS Data
and Complaints Management. • Administered performance
management by diagnosing improvement opportunities, providing
effective feedback, coaching, training, professional development
and corrective action plans. • Performed quality checks,
developed and reviewed performance reports, identified areas to
progress, and implemented measures to improve performance levels
and meet objectives. • Ensure that any single point of failure
within team are identified and managed (escalated, resolved or
documented as risk). Thereafter impart guidance to team
members.
Avijit Auddy ’s education
Diploma in Sys. Mgmt. [Systems Mgmt.],
NIIT [1992/February]
, Kolkata
Avijit Auddy ’s additional information
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