Head - IPTC India
at
Alcatel-Lucent
, Chennai, INDIA
January 2011 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT - Solution Validation Services
Head – India Operations
Build, coach and Manage a team of
50 Resources with average of 10 years experience to act as the
backoffice for solution validation supporting the regional IPTCs
in NAR, EMEA and APAC.
Fully automated solutions
lab
o Pre-Sale support & post-sale support
o Financial
ownership (opex of 3M and capex ~500 KE yearly)
o Business
development support
o Partner programs (Joyent for
Cloud)
o Competence management
o Maintain NSA status for T1
services
Program Manager at Alcatel-Lucent , Chennai, INDIA
April 2010 – December 2010
o Program Management of all the back office activities form India
IPTC
Maintain customer satisfaction above 8.5 in a 10 point
scale
o Resource Planning and Escalation handling for all
Singapore IPTC activities
Domain Leader for Application
Enablement and Cloud computing programs in WW IPTC
o Ownership
of Executions from Chennai in terms of Scope, Schedule and effort
for
Application Enablement Exposure Suite 2.0
• Owned
the Automation of the test cases for AES 2.0
QA/ QC Mgr at Alcatel-Lucent
, Chennai, INDIA
April 2004 – April 2010
o Test Ownership for the GVP-(GVP 7.x and GVP 8.x)
o Global
responsibility for the SIT for GVP 8.0 (with Execution teams in
Campbell and Toronto)
o Maintain Voice Genie Product line (Since
2008)
o Test Ownership of Genesys Studio 7.x and Composer Voice
8.0
o Approver for GA releases, Hot fixes
Aligning with
the Senior Leadership Team, Regular reporting to SLT
Test
Optimization ,
Test Effort Estimation for the Projects
Create Test Strategies for Major releases and for Patch
rele
Testing Engnr at Mascon Communication Technologies , Bangalore, INDIA
January 2002 – April 2004
o Handle Test Bed Setup and MR Reproduction
o Look after all
aspects of Test Plan and checklist preparation
o Monitor review
of test documents