Samir Chakraborty
Current
Assistant Manager - Business ...
Education
MBA -... MBA - Marketing
Industry
BPO/ITES/CRM/Transcription
About Samir Chakraborty
Sales Professional with over 3.5 years of strong, decisive executive leadership in well known organisations. Extensive background in complex and challenging environments with proven ability to represent the company with Customers. Strong business acumen with skills to remain on the cutting edge; drive new business through conceptualising strategies, augmenting & implementing product promotions etc. Excellent communication and people management skills that have been honed through managing multi skilled teams. Exceptionally well organised with a track record that demonstrates self motivation, creativity and initiative to achieve both personal & corporate goals.
Business Skills:
Strategy Planning Sales/Business Development Key Account Management
Customer Support Operations Channel Management New Market Development
Product Promotions Training People Management
Management Skills:
Excellence in Analysis and Problem Solving
Sound Judgement and Decision Making Skills
Strong Influencing Skills
Achievement oriented Team Builder and Leader
Persuasive Communicator
Business Skills:
Strategy Planning Sales/Business Development Key Account Management
Customer Support Operations Channel Management New Market Development
Product Promotions Training People Management
Management Skills:
Excellence in Analysis and Problem Solving
Sound Judgement and Decision Making Skills
Strong Influencing Skills
Achievement oriented Team Builder and Leader
Persuasive Communicator
Samir Chakraborty ’s experience
Assistant Manager - Business Development
at
Spanco BPO Servics Ltd.
, Gurgaon, INDIA
March 2008 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: Sales / BD
Interacting with decision makers and key influencers to
strategically manage beneficial and profitable
associations/alliances for outsourcing of business
processes. Identifying and networking with prospective
clients from various sectors, generating business from the
existing accounts and achieving profitability and sales
growth. Understanding customer's business, work product
and use technical excellence, Lead a team for Marketing support,
development of Marketing plan, support in business strategy
formulation, Market research & Sales lead generation,
maintaining the opportunity tracker at various stages of sales
cycle, presentations and promotional Materials / Collaterals /
Branding, preparation of RFI / RFP, forecasting marketing events
and execution. Planning to penetrate competition
accounts, responsible for understanding the business requirement
to provide, design and architecture solutions/ designs, develop
an understanding of the client’s business environment and
strategy. Work in a collaborative manner with Spanco and
client teams, maintain relationship with the existing customers
with an overall objective of meeting order booking, billing and
collection target basis, ensure high customer satisfaction by
working closely with the project teams and achieving committed
service quality norms. Till the date 3 new clients (Share
Khan, DLF Pramerica Insurance Company Ltd. and Kotak Life
Insurance Company Ltd.) who generate the revenue of Rs.6 Crores
per year as per the agreement.
strategically manage beneficial and profitable
associations/alliances for outsourcing of business
processes. Identifying and networking with prospective
clients from various sectors, generating business from the
existing accounts and achieving profitability and sales
growth. Understanding customer's business, work product
and use technical excellence, Lead a team for Marketing support,
development of Marketing plan, support in business strategy
formulation, Market research & Sales lead generation,
maintaining the opportunity tracker at various stages of sales
cycle, presentations and promotional Materials / Collaterals /
Branding, preparation of RFI / RFP, forecasting marketing events
and execution. Planning to penetrate competition
accounts, responsible for understanding the business requirement
to provide, design and architecture solutions/ designs, develop
an understanding of the client’s business environment and
strategy. Work in a collaborative manner with Spanco and
client teams, maintain relationship with the existing customers
with an overall objective of meeting order booking, billing and
collection target basis, ensure high customer satisfaction by
working closely with the project teams and achieving committed
service quality norms. Till the date 3 new clients (Share
Khan, DLF Pramerica Insurance Company Ltd. and Kotak Life
Insurance Company Ltd.) who generate the revenue of Rs.6 Crores
per year as per the agreement.
Sr. Executive - Business Development at Writer Corporation , Gurgaon, INDIA
July 2007 – March 2008
Strategic planning for acquisitions of Corporate accounts for
Writer Corporation. Execution of the Middle Market Corporate
Sales strategy. Working directly with the Business Heads to
ensure Employee Satisfaction for the Northern India
Team. Achieving aggressive sales targets through a focus on
winning new business. Develop and Execute a Sales Strategy
for increasing interactive penetration and improving operational
economics. Network, within the community, business, industry
and customers to stay current on issues impacting customers.
Plan and execute various multi level initiatives to ensure
business momentum and direction. Acting as a Primary liaison
for clients to resolve concerns, Facilitate communication &
ensure client satisfaction. Ensuring compliance of all
processes laid down by the organization. Inviting the
prospective clients for facility visit, drafting agreement with
the legal team. Follow up packing and transportation,
monthly review for existing clients, collection of payment due
>90 days, quarterly client feedback, Renewal, unbilled
costs. Co-ordinated Exhibition in Pragati Maidan in
December, 2007. Successfully added 6 new clients [Airtel
(Corporate Office), Federal Mogul, Riso Kagaco Corporation]
including PAN India contract with Carlson Wagonlit, Timken India,
and Caparo Maruti.
Writer Corporation. Execution of the Middle Market Corporate
Sales strategy. Working directly with the Business Heads to
ensure Employee Satisfaction for the Northern India
Team. Achieving aggressive sales targets through a focus on
winning new business. Develop and Execute a Sales Strategy
for increasing interactive penetration and improving operational
economics. Network, within the community, business, industry
and customers to stay current on issues impacting customers.
Plan and execute various multi level initiatives to ensure
business momentum and direction. Acting as a Primary liaison
for clients to resolve concerns, Facilitate communication &
ensure client satisfaction. Ensuring compliance of all
processes laid down by the organization. Inviting the
prospective clients for facility visit, drafting agreement with
the legal team. Follow up packing and transportation,
monthly review for existing clients, collection of payment due
>90 days, quarterly client feedback, Renewal, unbilled
costs. Co-ordinated Exhibition in Pragati Maidan in
December, 2007. Successfully added 6 new clients [Airtel
(Corporate Office), Federal Mogul, Riso Kagaco Corporation]
including PAN India contract with Carlson Wagonlit, Timken India,
and Caparo Maruti.
Executive - Corporate Sales at Bharti Airtel Ltd. , Gurgaon, INDIA
June 2005 – July 2007
Steered diverse responsibilities pertaining to Strategy Planning,
Business Development, Account Management, Relationship
Management, Customer Support Operations, Technical Services, and
Administration across various assignments. Significant
highlights across the tenure with the organisation include: 1.
Customer Delight 20 (Existing Account) calls per week to
understand the requirements and Business
Development. Resolution of all open issues of
Customers Customized solutions as and when required. 2.
Monitoring and managing the NFP Parameters. Reports
monitored to check the Collection status/Payment
history Pulsing report monitoring to check upon the traffic
twice a week in the Particular account. Managing churn
especially the voluntary churn 3. Adherence and implementation
of Sales Management process. 5 Calls per day (excluding the
existing accounts) Maintain the prospect track on a monthly
basis Maintain Account Management process for all the
defined accounts and account history Maintain revenue in the
price sensitive market with ever dropping prices Customer
being billed as per the plans opted by them 4. Devise &
Implement strategies to improve upon the revenue share in the
market. New strategies for break in the non penetrated
accounts. Farming in the existing account to improve our
revenue. Market construct and competitive activity
tracking New products offerings to improve upon the market
share in the account MAJOR CHALLENGES Meeting target of DEL
and DSL. Monitoring every DEL from WO to
Activation. Ensure the revenue growth on the existing
account through farming. Delivery of bills in time and
collection: Visit customers along with the collection team to
resolve. queries on the bill and summary statements to be given
to customers at the end of every month. Availability of
Resources to implement the solution: Co-ordinate with I&FR,
Projects and network operation to resolve the customer’s
problem. Net Activations Target for Digital Subscriber
lines Implementation of all orders within the stipulated
time frame Monitor the Non Financial Parameters index (ZPD,
Churn
Business Development, Account Management, Relationship
Management, Customer Support Operations, Technical Services, and
Administration across various assignments. Significant
highlights across the tenure with the organisation include: 1.
Customer Delight 20 (Existing Account) calls per week to
understand the requirements and Business
Development. Resolution of all open issues of
Customers Customized solutions as and when required. 2.
Monitoring and managing the NFP Parameters. Reports
monitored to check the Collection status/Payment
history Pulsing report monitoring to check upon the traffic
twice a week in the Particular account. Managing churn
especially the voluntary churn 3. Adherence and implementation
of Sales Management process. 5 Calls per day (excluding the
existing accounts) Maintain the prospect track on a monthly
basis Maintain Account Management process for all the
defined accounts and account history Maintain revenue in the
price sensitive market with ever dropping prices Customer
being billed as per the plans opted by them 4. Devise &
Implement strategies to improve upon the revenue share in the
market. New strategies for break in the non penetrated
accounts. Farming in the existing account to improve our
revenue. Market construct and competitive activity
tracking New products offerings to improve upon the market
share in the account MAJOR CHALLENGES Meeting target of DEL
and DSL. Monitoring every DEL from WO to
Activation. Ensure the revenue growth on the existing
account through farming. Delivery of bills in time and
collection: Visit customers along with the collection team to
resolve. queries on the bill and summary statements to be given
to customers at the end of every month. Availability of
Resources to implement the solution: Co-ordinate with I&FR,
Projects and network operation to resolve the customer’s
problem. Net Activations Target for Digital Subscriber
lines Implementation of all orders within the stipulated
time frame Monitor the Non Financial Parameters index (ZPD,
Churn
Samir Chakraborty ’s education
MBA - Marketing [MBA - Marketing],
Magadh University [2005/June]
, Bodh Gaya
Samir Chakraborty ’s additional information
Interests:
• Playing Football & Cricket
• Interacting with people
Awards and achievements:
“EXCELLENT CONTRIBUTOR” award in March, 2006 during my tenure in Bharti Airtel Ltd. by Mr. P.V Shrinivas Rao ( Chief Sales Officer) apart from different Bonanzas:
(a) Trip to Goa in 2nd Quarter, 2006.
(b) Trip to Shimla in 3rd Quarter, 2005.
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