Team Leader -(NonTechnical)
at
GENPACT
, Delhi, INDIA
January 2007 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
# Reporting to the AVP & my manager.
# Assigning the work to
team member according to the volume.
# As a team leader my job
is to motivate the team under high level of pressure of work.
#
Discussing the issues regarding updates & errors done from our
side on weekly calls.
# Helping the team with the new updates or
queries.
# preparing the Incentive for the team.
Associate/ Sr. Associate -(NonTechnical) at Visnova Solutions Pvt. Ltd. , Noida, INDIA
April 2004 – January 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
# Reporting to the my manager.
# Assigning the work to team
member according to the volume.
# helping the team in processing
ACR(Ambulance Call Report).