Rasika Desai
Current
job in tatanet
Education
B.Sc.I.T Information Technology
Industry
IT-Hardware and Networking
Rasika Desai ’s experience
Technical Associate
at
Tata Indicom Vsat Services
, Mumbai, INDIA
May 2007 – September 2008
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
In TATANET Currently working as L1 Technical Associate, In
daily activities we use to handle customer calls related to VSAT.
We have a software Called I-TRACK to log a customers complaint
regarding Down Calls, Slowness observed on Link or any
fluctuation in Network. Handling Complaints of North
Region. We use to escalate calls to our field Engineers if
situation demanded so. Preparing Monthly and Daily Reports
for Down Time. Maintaining Database. Attending
Monthly Meetings with Management Team with Team Leader to improve
process Efficiency and customer Relationship. SPOC for
Tulip Customers.
daily activities we use to handle customer calls related to VSAT.
We have a software Called I-TRACK to log a customers complaint
regarding Down Calls, Slowness observed on Link or any
fluctuation in Network. Handling Complaints of North
Region. We use to escalate calls to our field Engineers if
situation demanded so. Preparing Monthly and Daily Reports
for Down Time. Maintaining Database. Attending
Monthly Meetings with Management Team with Team Leader to improve
process Efficiency and customer Relationship. SPOC for
Tulip Customers.
MIS Executive at Alcatel-Lucent Managed Solutions Limited , Mumbai, INDIA
September 2008 – March 2009
Preparing Error free MIS Reports, Maintaining Databases, Leave
Management of Whole Team,Preparing Shift Schedules, Keeping Track
of Trouble Tickets Fault Raising and closure and also tracking
the Faults in Trouble Tickets.
Management of Whole Team,Preparing Shift Schedules, Keeping Track
of Trouble Tickets Fault Raising and closure and also tracking
the Faults in Trouble Tickets.
Rasika Desai ’s education
B.Sc.I.T [Information Technology],
Smt c H M College [May,2007]
, Mumbai, INDIA
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