Gogula Krishnan

Trainee Support Analyst
B.Tech/B.E. Computer Science
IT-Software/Software Services

Gogula Krishnan ’s experience

Trainee   at   Hewlett-Packard Globalsoft Limited , Bangalore, INDIA
February 2011 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Sw- Application Programming / Maintenance
Role description: To manage the HPIT infrastructure under
various competencies like Incident, Change, Release and Problem
Management using ITIL concepts. • To make sure the all
Critical and Major Incidents are addressed within SLA response
and sending out the Critical Alerts for such Incidents. •
Ensured to be able to successfully bring down the MTTR (Mean time
to resolve) for all categories of incidents • To manage and
support all service incidents via Customer Support/Service Desk,
Trainee  at   L.G.Balakrishnan & Bros Limited , Bangalore, INDIA
December 2009 – January 2011
• Working on SAP MM – Enteprise Structure: - Material master,
Vendor Master. SAP MM – Purchase management, Inventory
management. • Knowledge in Purchase process like purchase
requisition, comparing Rfq’s and generating the purchase
order. • Creating and updating Info record for Standard and
Sub Contract. • Handling Outline agreements: Contracts and
Scheduling Agreement. • Handling Inventory Management: GR, GI,
Stock Transfer, and Transfer Posting. • Involved in the Order
Creations, like

Gogula Krishnan ’s education

B.Tech/B.E. [Computer Science],
C.Abdul Hakeem College Of Engineering & Technology [May,2008] , Bangalore, INDIA
XII [Science & Maths],
St. Pauls Matric Hr. Sec School [May,2004] , Vellore, INDIA
X [Science],
St. Pauls Matric Hr. Sec School [April,2002] , Vellore, INDIA

Gogula Krishnan ’s additional information

Awards and achievements:
ITIL ® V3 Foundations - Certificate Number : 10762-720088
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