Quality Analyst
at
Teleperformance Indore
, Indore, INDIA
July 2007 – Currently Working
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Monitoring and analysing the Quality productivity of the company
by auditing the calls taken by the agents.and also ensuring the
perfromance trend leads to grow in positive aspects.
Customer care executive at Bharti airtel , Indore, INDIA
June 2006 – December 2006
Was taking care of Complaint Query request of the customers on
the front end showroom of Bharti Airtel (mobility)