Manager
at
Jobbpo.com
, Mumbai, INDIA
May 2009 – Currently Working
Industry: Education/Teaching/Training
Functional area: Teaching / Education
Manager – Training & Recruitments
Handling the Mumbai
Operations as well as managing all the franchisees.
•
Conducting Training Needs Analysis.
• Designing effective
Training Programs for the team members to achieve their targets
and provide better service.
• Recruitments & Administration
handling, screening the new candidates, conducting interviews,
deciding incentive structure of the new employees
• Conduct
TTT programs
• Handling Training Dept.
Conducting recruitment
drives.
Trainer at K10 Technologies , Mumbai, INDIA
March 2008 – April 2009
• Conducte the Train the Trainer Program
a program where
individuals are trained to become trainers.
• Conducted
Communication Skills Program.
teaching Voice & Accent,
Grammar, Verbal & Non-verbal skills, soft skills like
Inter-personal skills, motivation and many more.
• Customer
Service Program for BPO clients along with call monitoring
•
Conducted Leadership Skills Program
a program for corporate
wanting to develop their leadership skills
• Prepared Program
material in powerpoint