Babita Verma
Current
Team Leader
Education
M.A Economics
Industry
Telcom/ISP
About Babita Verma
HiI have completed M.A.in Economics,i am working in Reliance communication since Dec.2005.I started my career from Reliance as CSR in inbound,then i promoted to Outbound For Distributer Coordinater,then i promoted to PrepaidActivation,Daily reporting of Fresh Activation,2nd time & 3rd time barring,maintain Data of CAF Rec.&Barring distribute to Cluster.Now i am in CAF Department as a team leader.
Babita Verma ’s experience
Team Leader -(NonTechnical)
at
Relaince Communication
, Indore, INDIA
January 2010 – February 2010
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Looked after Documentation part for Prepaid for GSM & CDMA in
Indore City & UPC,Ujjain & Ratlam Cluster. Responsible for Data
Entry of prepaid CAF with in TAT. Co-ordinating with AV & Data
Entry agencies. Looking after documentation audit of entered
CAF. Responsible for timely CAF scanned & stored in
Warehouse. Co-ordinating with Clusters Team regarding related
matters. Preparing Daily, Weekly & Monthly MIS of total CAF
recd., not recd. Cluster wise, Distributor wise against their
activations.
Indore City & UPC,Ujjain & Ratlam Cluster. Responsible for Data
Entry of prepaid CAF with in TAT. Co-ordinating with AV & Data
Entry agencies. Looking after documentation audit of entered
CAF. Responsible for timely CAF scanned & stored in
Warehouse. Co-ordinating with Clusters Team regarding related
matters. Preparing Daily, Weekly & Monthly MIS of total CAF
recd., not recd. Cluster wise, Distributor wise against their
activations.
Associate/ Sr. Associate -(NonTechnical) at Relaince Communication , Indore, INDIA
July 2007 – May 2009
Downloading Daily Barring & Unbarring Reports Home Page in Text &
Convert into Excel,Prepair Then Forward to Clusters. Handling
queries and complaints from distributors regarding activation of
new subscribers in prepaid & Postpaid. Solving Queries of
Unbarring & Barring of Prepaid Subscribers. Weekly verification
of active sub base as per our database V/s active base received
from prepaid HO. Maintaining Cluster wise record of all the
activities like CAF Received Against New Activation
Convert into Excel,Prepair Then Forward to Clusters. Handling
queries and complaints from distributors regarding activation of
new subscribers in prepaid & Postpaid. Solving Queries of
Unbarring & Barring of Prepaid Subscribers. Weekly verification
of active sub base as per our database V/s active base received
from prepaid HO. Maintaining Cluster wise record of all the
activities like CAF Received Against New Activation
Call Center Executive at Relaince Telecom Limited (Smart GSM ) , Indore, INDIA
December 2005 – July 2007
Handling Queries of Customer,Solving their Problem Regarding
Recharge,Balance deduction,new offer & many other queries for 1
year then worked in out bound as a distributer coordiner.collect
data from distributer of fresh activation & intimate about new
offer & activities.
Recharge,Balance deduction,new offer & many other queries for 1
year then worked in out bound as a distributer coordiner.collect
data from distributer of fresh activation & intimate about new
offer & activities.
Babita Verma ’s education
M.A [Economics],
Devi Ahilya Vishwavidhyalaya,Indore [July,1995]
, Indore, INDIA
Babita Verma ’s additional information
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