Abdul Sarmad
Current
BPO
Education
MBA -... BCom
Abdul Sarmad ’s experience
Team leader
at
Infosys BPO Ltd
, Bangalore
Working/Currently
• Meet SLA (Service Level Agreement) as per client’s
requirements. • Team motivation and counseling of team
members. • Planning and implementation of team’s future
goals. • Ensure generic and process training for new
recruits. • Initiate Process improvement techniques.
• Document the process. • Streamline the certification of
process for the new recruits. • Appraisal for the team
members. • Client Interaction. • Plan for future
recruitment • Maintaining documents as per ISO
standards • Attrition • Billing
requirements. • Team motivation and counseling of team
members. • Planning and implementation of team’s future
goals. • Ensure generic and process training for new
recruits. • Initiate Process improvement techniques.
• Document the process. • Streamline the certification of
process for the new recruits. • Appraisal for the team
members. • Client Interaction. • Plan for future
recruitment • Maintaining documents as per ISO
standards • Attrition • Billing
Abdul Sarmad ’s education
MBA - International Business [BCom],
St Augustine's Day School [2007/May]
, Kolkata
Abdul Sarmad ’s additional information
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