Sarbani Saha
Current
Sarbani
Education
B.A. in...
Sarbani Saha ’s experience
Manager Customer Care - National
at
Spencer's Retail Pvt Ltd
, Head Office, Kolkata
Working/Currently
• Strategize to improve Customer Satisfaction Scores through
customer experience management in pan India. • Create maximum
visibility of Customer Feedback to improve by taking corrective
action at the back end. • Responsible end to end for the
Customer Feedback and Complaint system • Develop and
Streamline Complaint Management. • Develop customer friendly
website. • Develop software applications to get real time
feedback of our customer and track customer
resolution. • Standardize the in-store announcements to
facilitate customer buying options. • Build relationship
with high value customers. • Managing all communication to
customers • Preparing customer contact center.
customer experience management in pan India. • Create maximum
visibility of Customer Feedback to improve by taking corrective
action at the back end. • Responsible end to end for the
Customer Feedback and Complaint system • Develop and
Streamline Complaint Management. • Develop customer friendly
website. • Develop software applications to get real time
feedback of our customer and track customer
resolution. • Standardize the in-store announcements to
facilitate customer buying options. • Build relationship
with high value customers. • Managing all communication to
customers • Preparing customer contact center.
Sarbani Saha ’s education
B.A. in Hospitaity Management,
ST. Agnes Convent School [2000/May]
, Kolkata
Sarbani Saha ’s additional information
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