Sheetal Modani
Current
Business Process Specialist
Education
MBA/PGDM Finance
Industry
BPO/ITES/CRM/Transcription
Sheetal Modani ’s experience
Trainer And Quality Analyst
at
Metlife Global Operations Support Center
, Noida, INDIA
March 2007 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Handling Process Training and Quality Audit for the new hired
associates for Metlife's Small Market Billing process. Preparing
Weekly and Monthly reports related to production sharing regular
feedback with the team members of the audits done on, interacting
with the clients on the status of the report every forth night,
updating the training Manuals and DTPs regularly, handling all
the escalated case for the process, active involvement in team
and willing to support them,
associates for Metlife's Small Market Billing process. Preparing
Weekly and Monthly reports related to production sharing regular
feedback with the team members of the audits done on, interacting
with the clients on the status of the report every forth night,
updating the training Manuals and DTPs regularly, handling all
the escalated case for the process, active involvement in team
and willing to support them,
Operations Mgr at Fortune Finsec Pvt Ltd. , Indore, INDIA
February 2005 – February 2007
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
Liaising work of general insurance, handling work of mutual funds
like ICICI Prudential, Franklin Templeton,opening of demat
accounts and demat of shares and securities, preparing weekly and
monthly reports related to sales of insurance policies and mutual
funds, visiting clients and informing them about the new
insurance polices and scheme for mutual funds.
like ICICI Prudential, Franklin Templeton,opening of demat
accounts and demat of shares and securities, preparing weekly and
monthly reports related to sales of insurance policies and mutual
funds, visiting clients and informing them about the new
insurance polices and scheme for mutual funds.
Sheetal Modani ’s education
MBA/PGDM [Finance],
Sikkim Manipal University [Currently,Studying]
, Delhi, INDIA
B.Com [Commerce],
Vikram University [March,2001] , Ujjain, INDIA
B. Com [Commerce],
Vikram University [Currently,Studying]
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