Vijayendran N
Current
Customer Support @ Hewlett Pa...
Education
M.Sc Applied Microbiology
Vijayendran N ’s experience
Customer support
at
Hewlett Packard
, Chennai
Working/Currently
• Responsible for processing the requests as per the Service
Level Agreement. • Clearing up the invoices which is an
integral part of the process • Analyzing the Invoice and
pricing of Products • Creation and maintenance of customer
master structure in SAP • Determination of technical support
levels to be offered to the clients based on the
quotations • Processing Financial and Non Financial
Transactions for US & Global Account in Support Contract (GASC)
Clients. • Preparing New Business Quotations for the
Company. • Provide pricing and service structure i.e. term of
period, level of service, package details to the both hardware
and software products on the base of client
requests. • Interaction with the client on a regular basis
through Conference-Calls to resolve issues for US and GASC
Clients. • Promoted as CAPA Focal Point for Processes (which
involves resolving process queries raised by Team members and to
discuss the errors and identify CAPA). • Playing a vital role
in guiding and leading people towards achieving the desired
objectives set by the organization. • Won performance awards
for Top performance with 6 sigma among the team of 70
members. • Promoted as ISO Focal point for updating ISO
documents at regular basis for internal and external audit
purposes.
Level Agreement. • Clearing up the invoices which is an
integral part of the process • Analyzing the Invoice and
pricing of Products • Creation and maintenance of customer
master structure in SAP • Determination of technical support
levels to be offered to the clients based on the
quotations • Processing Financial and Non Financial
Transactions for US & Global Account in Support Contract (GASC)
Clients. • Preparing New Business Quotations for the
Company. • Provide pricing and service structure i.e. term of
period, level of service, package details to the both hardware
and software products on the base of client
requests. • Interaction with the client on a regular basis
through Conference-Calls to resolve issues for US and GASC
Clients. • Promoted as CAPA Focal Point for Processes (which
involves resolving process queries raised by Team members and to
discuss the errors and identify CAPA). • Playing a vital role
in guiding and leading people towards achieving the desired
objectives set by the organization. • Won performance awards
for Top performance with 6 sigma among the team of 70
members. • Promoted as ISO Focal point for updating ISO
documents at regular basis for internal and external audit
purposes.
Vijayendran N ’s education
M.Sc [Applied Microbiology],
MohameSathak college of arts & science [2006/April]
, Chennai
Vijayendran N ’s additional information
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