Level II engineer
at
Satyam BPO
, Hyderabad
Working/Currently
Maintain Desktops and creation of Image and Ghost CDs, Pushing
and Deployment the software’s and applications. Rectify the
Error form users in hardware. Configuration of OWA (Outlook Web
Access), Create PST and recovered the deleted data from outlook
through Registry, maintaining administrator policy.Resolved the
error in tools like Remedy, CSR, GTA. Configured the Printers
through network. Installation of OS and basic softwares in
laptops in Sony Vaio-VGN-S56, Dell and IBM. Recovered the Data
which is formatted form the Hard Disk through Recovery
software.
Software Installation and Support :
Installation of
various Operating Systems (Windows 95/98, Windows NT 4.0, Windows
2000 professional, XP, 2000 server and server2003,)
Installation
of Oracle8i, 9i
.NET, IIS, SQL 2005 Server
Deploying of
software through Group policy
User accounts maintenance,
managing resources with Security strategies using Active
Directory Groups, Managing Group Policies using OU’s,
Authentication mechanisms
Installing and Configuring of DHCP and
DNS for the local subnets
Planning monthly
Schedules
Installation & Administration of Remote Access Server
Documentation of daily issues
Plan and evaluate Security
issues
Managing the whole network from remote locations using
Laptop and Remote Access.
Responsible for daily monitoring of
the systems for system and database performance.
Performance
monitoring and tuning.
Troubleshooting of User Problems
Performed user Administration & adding authorizations to
users
Managed and creating new users, groups and
profiles.