Arfeen Alam
Current
Recruiter Cum Trainer
Education
MBA/PGDM HR
Industry
Recruitment/Employment Firm
About Arfeen Alam
I have rich experience in BPO, Soft Skills / Voice N Accent Training and Recruitment.
Arfeen Alam ’s experience
Senior Executive HR (Recruitment & Training)
at
Talent Shapers
, Patna, INDIA
January 2008 – Currently Working
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Clients Handled: Logistics, Pharma, Banking, BPO, Finance,
Insurance, IT, ITES, Engineering (From Executive to Senior Mgr
Level hirings) Key Responsibilities ( Recruitment, Training,
Business Development N Team Handling ) KRA as a Sr. Recruiter :
Handling a team of 3-5 Recruiters. Evaluate / select appropriate
candidate thru search techniques like Executive Search, Job
Portal Search or Net Job Posting. Well conversant with working
on all the leading job portals Naukri.com, Timesjobs.com & Monst
Insurance, IT, ITES, Engineering (From Executive to Senior Mgr
Level hirings) Key Responsibilities ( Recruitment, Training,
Business Development N Team Handling ) KRA as a Sr. Recruiter :
Handling a team of 3-5 Recruiters. Evaluate / select appropriate
candidate thru search techniques like Executive Search, Job
Portal Search or Net Job Posting. Well conversant with working
on all the leading job portals Naukri.com, Timesjobs.com & Monst
Recruitment Exec. at Plutus Consultancy Services , Patna, INDIA
January 2006 – December 2007
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Key Responsibilities Held ( Recruitment & Training )
Managing
end-to-end recruitment of professionals. Well conversant with
working on all the leading job portals Naukri.com, Timesjobs.com
& Monster.com. Working through Headhunting, Job Posting, leads,
references & maintaining database, updating
MIS. Interviewing/screening candidates, pan India, and short
listing them as per the job specification/requirement.
Training : Training Call Centre aspirants on Accent
Neutralization, Interview Handling & Personality Development.
end-to-end recruitment of professionals. Well conversant with
working on all the leading job portals Naukri.com, Timesjobs.com
& Monster.com. Working through Headhunting, Job Posting, leads,
references & maintaining database, updating
MIS. Interviewing/screening candidates, pan India, and short
listing them as per the job specification/requirement.
Training : Training Call Centre aspirants on Accent
Neutralization, Interview Handling & Personality Development.
Trainer at SSI ( Software Solutions Integrated ) , Patna, INDIA
January 2005 – December 2005
Industry: Education/Teaching/Training
Functional area: Teaching / Education
Key Responsibilities Held ( Training N Placement )
Training candidates on Accent neutralization and enhancements.
Grammar, Intonation, Pronunciation, Word Stress, Sentence
Stress. Different Accents, GD, Call Center Interview
Preparation. Soft Skills, Interaction Skills, Customer
Relationship, Telephone Etiquette, Telesales Etiquette
and call center terminology. Taking care of
placement of successful candidates.
Training candidates on Accent neutralization and enhancements.
Grammar, Intonation, Pronunciation, Word Stress, Sentence
Stress. Different Accents, GD, Call Center Interview
Preparation. Soft Skills, Interaction Skills, Customer
Relationship, Telephone Etiquette, Telesales Etiquette
and call center terminology. Taking care of
placement of successful candidates.
Associate/ Sr. Associate -(NonTechnical) at EXL ( International BPO ) , Noida, INDIA
August 2004 – December 2004
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Key Responsibilities Held ( Customer Service )
Taken
inbound calls from US bound customers. Earned
customer’s appreciation several times.
inbound calls from US bound customers. Earned
customer’s appreciation several times.
Teacher/ Private Tutor at National English Classes , Patna, INDIA
August 2001 – August 2004
Industry: Education/Teaching/Training
Functional area: Teaching / Education
Key Responsibilities Held ( Training )
Training candidates
on Accent neutralization and enhancements. Grammar,
Intonation, Pronunciation, Word Stress, Sentence Stress.
Telephone Etiquette and call center terminology. Different
Accents, GD, Call Center Interview Preparation. Soft
Skills, Interaction Skills, Customer Relationship.
on Accent neutralization and enhancements. Grammar,
Intonation, Pronunciation, Word Stress, Sentence Stress.
Telephone Etiquette and call center terminology. Different
Accents, GD, Call Center Interview Preparation. Soft
Skills, Interaction Skills, Customer Relationship.
Arfeen Alam ’s education
MBA/PGDM [HR],
Sikkim Manipal University [May,2000]
, Sikkim, INDIA
B.A [History],
Patna University [May,2000] , Patna, INDIA
Arfeen Alam ’s additional information
Websites:
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