Melwyn Sequeira
Current
Senior Process Manager at iGA...
Melwyn Sequeira ’s experience
Senior Process Manager
at
iGATE Global Solutions
, Bangalore
/
• Currently managing 1 big portfolio of 10 processes with 148
resources, these include 3 Process Leaders, 11 Team Leaders, 9
QA’s, 3 SME’s and 2 Trainers. • Responsible for service
delivery, transition and project management of a large mortgage
banking US client. • Plan and execute process improvement
initiatives. • Identify and resolve people and process
productivity issues. • Track best practices and share the same
with the team. • Assisted in setting up offshore delivery
center, liasioning with technology teams at offshore and on-site,
recruitment, infrastructure deployment and
training. • Monitoring and controlling the functioning of
operations process which include multiple teams and processes in
compliance with the Service Level Agreement. • Responsible for
ensuring employee morale and driving corporate values & culture
to the shop floor, for implementing policies, procedures and
controls and for handling client communication as defined in the
communication matrix. • Develop and sustain working
relationship with customers and business partners by di
resources, these include 3 Process Leaders, 11 Team Leaders, 9
QA’s, 3 SME’s and 2 Trainers. • Responsible for service
delivery, transition and project management of a large mortgage
banking US client. • Plan and execute process improvement
initiatives. • Identify and resolve people and process
productivity issues. • Track best practices and share the same
with the team. • Assisted in setting up offshore delivery
center, liasioning with technology teams at offshore and on-site,
recruitment, infrastructure deployment and
training. • Monitoring and controlling the functioning of
operations process which include multiple teams and processes in
compliance with the Service Level Agreement. • Responsible for
ensuring employee morale and driving corporate values & culture
to the shop floor, for implementing policies, procedures and
controls and for handling client communication as defined in the
communication matrix. • Develop and sustain working
relationship with customers and business partners by di
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